Accounts Receivable Collections Administrator

Job Posting: Accounts Receivable Collections Administrator

PTW is seeking a motivated Accounts Receivable Collections Administrator to join our Shared Services team. Reporting to the Shared Services Manager, this role is responsible for recovery and reconciling customers accounts receivable balances, minimizing financial risk, while ensuring customers meet agreed payment terms. You’ll play a vital role in maintaining strong customer relationships while supporting the company’s cash flow and financial health.

Key Responsibilities

- Ensure timely collection of payments across a portfolio of customer accounts, aligned with credit policies

- Communicate with customers through calls and emails to resolve outstanding invoices and secure payments.

- Engage with Branch Operations and customers to identify and resolve discrepancies, maintaining account accuracy.

- Work closely with Cash Applications to ensure account accuracy of customers Account Receivables.

- Maintain an accurate records of customer communications, payment commitments, and disputes to ensure transparency.

- Provide weekly updates on collection status with Shared Services Manager

- Negotiate payment arrangements and make timely decisions to support liquidity

- Recommend accounts for escalation, credit hold, or collection/legal action when appropriate.

- Foster strong relationships with customers and internal teams, ensuring clear communication and alignment on risk, exposure, recovery, and related matters.

Requirements

- 3+ years of previous experience in accounts receivable, credit and collections

- Strong prioritization skills with the capacity to thrive in a fast-paced, deadline-driven environment

- Experience with OpenInvoice and other ERP systems is considered an asset.

- Oil & Gas experience is an asset

- Demonstrated problem-solving ability, keen attention to detail, and a strong customer-focused approach.

- Skilled in Microsoft Office, particularly Excel, with experience in data analysis, reconciliations, and advanced functions.

- Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences.

- High attention to detail and accuracy in record-keeping.

- Demonstrates professionalism, adaptability, and confidence in managing customer relationships.

- Coordinate with the Credit Department to process credit limit review requests when appropriate.

- Ensure collection status is current to support weekly and monthly reporting cycles.

A Rewarding and Inclusive Place to Work:

Shaped through our core values of Passion, Care and Excellence, PTW Energy Services takes great pride in fostering a positive and supportive environment for all employees and we are dedicated to the growth and success of our team members. We offer opportunities for learning, development and advancement, and strive to be an employer of choice. We have developed core programs to recognize and empower employees who exhibit our values. This has been achieved through our Quarterly Employee Appreciation Awards and Safety Rewards Programs.

PTW is an equal opportunity employer, and we are committed to providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

To learn more about us, please visit https://www.ptwenergy.com/.

OUR VALUES GROUND US: CARE | EXCELLENCE | PASSION