IT Support Specialist

Cal Paso Solar Electric Inc is a forward-thinking organization dedicated to providing exceptional technology solutions and support to our clients. We pride ourselves on fostering a collaborative and innovative work environment. We are currently seeking a skilled Remote IT Support Specialist to join our dynamic team and help us deliver top-tier IT support services.

Job Summary:

As a Remote IT Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal staff. You will troubleshoot hardware and software issues, manage user accounts, and ensure optimal system performance. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for helping others.

Key Responsibilities:
- Provide first-level technical support via phone, email, and chat to clients and employees.
- Diagnose and resolve hardware and software issues related to desktops, laptops, and mobile devices.
- Assist users with software applications, including installation, configuration, and troubleshooting.
- Manage user accounts and permissions in various systems and applications.
- Document and track support requests using the ticketing system and ensure timely resolution.
- Collaborate with IT team members to improve processes and enhance service delivery.
- Stay up-to-date with the latest technology trends and best practices in IT support.
- Conduct remote training sessions and provide guidance to users on best practices for technology use.
- Assist with IT projects as needed, including system upgrades and deployments.

Qualifications:
- Proven experience in an IT support role, preferably in a remote environment.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications (Microsoft Office, Google Workspace, etc.).
- Experience with remote support tools and ticketing systems.
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Strong communication skills, both verbal and written, with a customer-focused approach.
- Ability to work independently and collaboratively in a remote team environment.
- Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified) are a plus.

What We Offer:
- Competitive salary and benefits package.
- Flexible work hours and a remote work environment.
- Opportunities for professional development and career advancement.
- A supportive and inclusive company culture.

Cal Paso Solar Electric Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.