ISD Global Support Specialist

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As an ISD Global Support Specialist you will perform work across multiple areas (sites) and providing support to end-users on a variety of issues. Identify, resolve technical problems. Respond to escalated incidents as well as telephone calls, email, and chat requests for technical support from end-users. You will oversee the setup, configuration, troubleshooting, analysis and repairing of computer systems, computer peripherals, mobile devices, and telephones. Install, operate, test, maintain, diagnose, and monitor computer and support equipment operations by using advanced troubleshooting techniques and departmental procedures.

You will report to the IT Team Lead and be located in our Hopkins, SC office. This is a hybrid role. Tuesday, Wednesday, Thursday in office.

Key Responsibilities:

- Check IT ticketing system throughout the day and resolve tickets within designated SLAs metrics.

- Perform troubleshooting to resolve problems within manufacturing production, an office environment, and other sites (if required).

- Installs, Moves, Adds, Changes to PC, peripherals, telephony, and printer devices.

- Maintain goals set by manager – Includes Quarterly Reviews.

- Responsibilities may include network monitoring, change coordination, configuration management, drawing documentation, and hardware/software upgrades.

- Manage on call/afterhours support for responsible office and manufacturing locations (Where Applicable).

- Order personal computer equipment and process invoicing using SAP / Ariba (Where Applicable).

Qualifications:

- Bachelor's Degree or High School Diploma plus 3 years of experience in related IT Field

- MCSE Certification

- Experience working with remote control software applications

- Experience with Windows operating systems

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $58,400 to $73,000 per year.

#LI-Hybrid

Why Westinghouse?

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

- Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options

- Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members

- 401(k) with Company Match Contributions to support employees' retirement

- Paid Vacations and Company Holidays

- Opportunities for Flexible Work Arrangements to promote work-life balance

- Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers

- Global Recognition and Service Programs to celebrate employee accomplishments and service

- Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

- Safety and Quality

- Integrity and Trust

- Customer Focus and Innovation

- Speed and Passion to Win

- Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities