IT Support Specialist

About Helion

We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone.

Since Helion's founding in 2013, we have raised over $1 billion from long-time investors such as Sam Altman, Mithril, and Capricorn Investment Group as well as new investors SoftBank and Lightspeed to propel us forward. Our last prototype, Trenta, completed 10,000 high-power pulses and reached plasma temperatures of 100 million degrees Celsius (9 keV). We are now operating Polaris, our next prototype on the path to the world's first fusion power plant.

This is a pivotal time to join Helion. You will tackle real-world challenges with a team that prizes urgency, rigor, ownership, and a commitment to delivering hard truths – values essential to achieving what no one has before. Together, we will change the future of energy, because the world can't wait.

What You Will Be Doing:

As an IT Support Specialist, you will provide frontline technical support, helping employees resolve hardware, software, and network issues quickly and efficiently. This role serves as the first point of contact for IT-related problems, ensuring smooth day-to-day operations. You will report to the IS&T Operations Manager, and this is an onsite role located at our Everett office.

- Respond to IT service requests via phone, email, or ticketing systems

- Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals

- Install, configure, and support operating systems (Windows, macOS, Linux) and applications (Microsoft Office, email clients, collaboration tools)

- Assist with password resets, user account provisioning, and access permissions

- Record issues, resolutions, and escalate complex problems to higher-level support teams

- Provide clear communication and maintain a professional, helpful attitude with end users

- Perform routine updates, patches, and preventive maintenance tasks

Required Skills:

- 5+ years of IT support experience

- Technical knowledge: Familiarity with operating systems, networking basics (TCP/IP, DNS, DHCP), and common enterprise applications

- Problem-solving skills: Ability to quickly identify issues and apply logical troubleshooting steps

- Communication skills: Strong verbal and written communication to explain solutions clearly to non-technical users

- Customer service orientation: Patience and empathy when assisting users

- Certifications (preferred): CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician

#LI-Onsite

Benefits

Our total compensation package includes benefits, including but not limited to:

- Medical, Dental, and Vision plans for employees and their families

- 31 Days of PTO (21 vacation days and 10 sick days)

- 10 Paid holidays, plus company-wide winter break

- Up to 5% employer 401(k) match

- Short term disability, long term disability, and life insurance

- Paid parental leave and support (up to 16 weeks)

- Annual wellness stipend

Helion is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation during the interview process, please let us know.