Diagnose and troubleshoot software, hardware, communication and network issues and help our customers with their day to day computer problems; assist in the installation of applications and programs.
- Image new computers for deployment and evaluate old computers for repurposing or recycling.
- Set up, configure, and maintain desktops, laptops, printers, phones, and peripherals.
- Identify and resolve network/VOIP issues.
- Configure and install application software and operating systems.
- Manage users and resources using Microsoft ®Windows Active Directory, Microsoft ® Office 365 and other platforms.
- Assist with IT security by enforcing policies, managing antivirus software, and supporting phishing awareness through simulated phishing tests and training.
- Provide technical guidance to employees and create user-friendly documentation.
- Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends.
- Support company phone systems and assist with mobile device management.
- Collaborate with other Information Technology staff on various projects.
- Perform all other duties as assigned.
- Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education.
- Microsoft, Cisco, Linux, or similar certification is a plus.
- Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Hands-on experience with Windows/Linux OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus