IT Support Specialist

POSITION: IT Support Specialist

LOCATION: Bangor, MI and Kalamazoo, MI

RATE: $25.00-$30.00 per hour

JOB SUMMARY:

Diagnose and troubleshoot software, hardware, communication and network issues and help our customers with their day to day computer problems; assist in the installation of applications and programs.

ESSENTIAL FUNCTIONS:

- Image new computers for deployment and evaluate old computers for repurposing or recycling.

- Set up, configure, and maintain desktops, laptops, printers, phones, and peripherals.

- Identify and resolve network/VOIP issues.

- Configure and install application software and operating systems.

- Manage users and resources using Microsoft ®Windows Active Directory, Microsoft ® Office 365 and other platforms.

- Assist with IT security by enforcing policies, managing antivirus software, and supporting phishing awareness through simulated phishing tests and training.

- Provide technical guidance to employees and create user-friendly documentation.

- Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends.

- Support company phone systems and assist with mobile device management.

- Collaborate with other Information Technology staff on various projects.

- Perform all other duties as assigned.

EDUCATION AND EXPERIENCE:

- Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education.

- Microsoft, Cisco, Linux, or similar certification is a plus.

SKILLS, TALENTS AND/OR CHARACTERISTICS

- Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

- Hands-on experience with Windows/Linux OS environments

- Good understanding of computer systems, mobile devices and other tech products

- Ability to diagnose and troubleshoot basic technical issues

- Familiarity with remote desktop applications and help desk software

- Excellent problem-solving and communication skills

- Ability to provide step-by-step technical help, both written and verbal

- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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