IT Support Specialist

Main Office is located at 415 Norway Street, York PA

Responsibilities

- Level 1 support of desktops, phones, virtual machines, and servers

- Research, plan, install, configure, troubleshoot, maintain, and upgrade hardware and software interfaces with the operating system

- Monitor system performance, ensuring uptime and successful backups

- Manage IT Asset inventory

- Participate in an after-hours (24x7) support on-call rotation

- Individual, Team and Company Participation

Expectations

1. Helpdesk Support

- Level 1 support of desktops, phones, virtual machines, and servers

- Resolve Level 1 tickets pertaining to all IT solutions within appropriate time frame (no Level 1 ticket should be open longer than a week)

- Troubleshoot tickets and escalate to proper parties when outside Level 1 scope

- Respond to end users within 4 hours of ticket creation

- Add and remove new users on the network as needed

2. Systems Maintenance

- Manage windows updates and ensure servers and desktops are up to date

- Document (and keep current) system processes and procedures

- Add (setup) or remove mobile devices, desktops, and servers as needed

- Update, install, or replace aged or failing hardware

3. Performance Monitoring

- Make sure all endpoints are protected with antivirus

- Ensure successful back-ups of all servers

- Monitor network alerts for critical issues

- Remediate or escalate alarms related to infrastructure

4. Manage IT Asset inventory

- Inventory IT assets as they are procured

- Track / update inventory possession as employees come and go

5. Participate in an after-hours (24x7) support-on-call rotation

- Main point of contact one week per month

- Respond to emergency tickets and support calls within 4 hours of issue creation

Brand: Shipley Energy

Address: 415 Norway Street York, PA - 17403

Property Description: Shipley Energy Norway St

Property Number: 1