Technical Support Specialist (m/w/d) Belgium & Netherlands

Standort

Home office, BE

: 5277

Join the energy revolution with #teamsonnen!

At sonnen, we’re driven by a clear goal: creating a future powered by clean, affordable energy for everyone. That’s why we make our customers independent – not only from fossil fuels, but also from rising electricity costs.

The key to this independence is our intelligent, all-in-one energy system. It combines solar panels, battery storage, energy tariffs, and wallboxes – all developed and manufactured in Germany.

As the first and only provider in Germany, we also connect thousands of home batteries into one shared network: the sonnenVPP, our industry-leading virtual power plant.

In short: every day, we’re working to shape the energy future. And we’d be thrilled to have you join us!

To strengthen our international customer service team, we’re looking for a

(m/w/d) in the greater Hasselt (Limburg) area, who will focus on supporting our

.

- Provide expert technical support to our international partners - with a strong focus on Belgium and the Netherlands - via phone, chat, and email.

- Handle and document all partner inquiries related to our battery storage systems and chargers using Salesforce.

- Diagnose technical issues remotely, plan on-site service assignments, and coordinate fault clearance and maintenance activities.

- Ensure high partner satisfaction through efficient, cost-effective, and solution-oriented case handling.

- Deliver technical trainings and guidance to sonnen partners, helping them provide the best possible service to end customers.

- Monitor local regulatory developments to ensure product compliance, and communicate relevant updates or improvement needs to the team lead.

- Meet regularly with our Premium Partners in Belgium and the Netherlands to strengthen cooperation and discuss service-related topics on-sit

What You’ll Need On That Journey

- A completed technical apprenticeship or degree (e.g., electrical engineering, energy systems, or a related field).

- At least 1 year of experience in technical customer support - ideally within the solar or energy storage industry.

- A structured and analytical mindset with strong problem-solving skills and attention to detail.

- Excellent communication skills - empathetic, professional, and confident when guiding partners through technical challenges.

- Fluency in Flemish and English (spoken and written); additional languages such as French, Dutch, Spanish, Italian, or German are a plus.

- Solid IT proficiency, including Microsoft Office and CRM systems (preferably Salesforce).

- A strong customer and service orientation combined with a collaborative, team-driven attitude.

What You Can Expect At Sonnen

- An atmosphere of openness, tolerance and mutual respect, where innovation is expected and encouraged

- 30-32 days annual vacation with increasing team membership

- Leasing of company (e-)bikes with up to 40% discount

- Flexible working hours and option working mobile

- Use of sports memberships (EGYM Wellpass, only €29.75/month) and discounts for other services and products

- Employee discount on our electricity tariff

- Regular team and company events

- We love dogs! You too? Feel free to bring your fellow friend to our offices

You feel we are a match? Apply now and help us to shape the energy transition together. We look forward to welcoming you to

!

Technical Support, Compliance, Law, CRM, Technology, Legal, Customer Service