Technical Support Specialist

The INNIO Advantage:

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable, and sustainable energy solutions for today—and tomorrow. As a very successful company, we are experiencing significant growth in the United States. Today, we help meet the world's energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. By harnessing our history of energy industry firsts, along with the power of digital innovation, we will continue to deliver for the future.

Welcome to a World of Innovation and Inspiration. Welcome to INNIO!

Position Overview:

The Technical Support Specialist will provide technical assistance and troubleshooting support for INNIO’s engine product portfolio. This role supports channel partners and customers by delivering timely, high-quality technical guidance, failure analysis, and issue resolution through remote and onsite support. This position plays a critical role in driving customer satisfaction, supporting product quality, and contributing to continuous improvement through effective communication with field teams, quality organizations, and cross-functional partners.

This position will be onsite daily in Houston, TX.

Essential Responsibilities:

Provide technical assistance, failure analysis, and troubleshooting support to channel partners and customers for all Waukesha engine products via phone, email, and the Salesforce Issue Resolution system

Coordinate the return of parts from the field for technical analysis and follow up on findings

Provide accurate technical data, documentation, and recommendations to channel partners and customers

Enter and track quality issues using QC tools and actively participate in quality and review meetings

Drive customer satisfaction through a strong commitment to quality and by providing Voice of Customer (VOC) feedback to quality and engineering teams

Remotely program engine control units (ECUs) for replacements, CM&U upgrades, and overhauls as requested by channel partners

Travel to customer sites to provide technical support, troubleshooting assistance, and mentoring to operators and technicians

Utilize myPlant digital tools to proactively identify engine issues and coordinate repair activities with channel partners

Participate in root cause analysis activities by providing data, attending review meetings, communicating findings, and supporting solution implementation in the field

Support activities related to new product introductions and CM&U updates

Attend required product training courses and review technical training materials as assigned

Perform other duties as assigned to assist with successful operations and business continuity

Bachelor’s degree in Engineering or an Engineering Technology degree from an accredited university or technical college with a minimum of five (5) years of experience in reciprocating engine or gas compression applications OR associate degree in a related technical field with a minimum of eight (8) years of experience in reciprocating engine or gas compression applications

Proficiency in Microsoft Office

Willingness to travel within the Americas region up to 20% as business demands

Willingness to participate in shift work and on-call support as required

Valid driver’s license

Legally authorized to work in the U.S. without sponsorship now or in the future

Knowledge, Skills, & Abilities:

Strong working knowledge of reciprocating engine technology, preferably within power generation or gas compression applications

Proven ability to troubleshoot complex mechanical, electrical, and control system issues

Strong problem-solving skills with the ability to perform and support structured root cause analysis

Excellent verbal and written communication skills, with the ability to explain complex technical topics to diverse audiences

Strong interpersonal skills with a customer-focused and service-oriented mindset

Ability to work effectively in a global, multicultural environment and collaborate across functions and regions

Proven ability to work independently with minimal supervision while managing multiple priorities

Proficiency in using diagnostic tools, remote monitoring systems, and digital service platforms

Strong organizational skills and attention to detail, with a focus on safety, quality, and customer satisfaction

Ability to work in a field or office environment

Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance