IT Support Specialist

- About BVD Group

BVD Group is a leading Canadian family business, established in 1999, specializing in fuel services. Originating from a single gas station in Ontario, it has grown to become Canada's largest fuel network, serving thousands daily across North America. The company offers comprehensive fleet card programs, loyalty options, and credit solutions, supporting businesses of all sizes with over 850 partnering locations. Additionally, BVD Group empowers the supply chain through its BVD Capital division, ensuring timely delivery of North American goods. Their commitment to customer support and business growth makes them a top choice for truck drivers, road trippers, and commuters. Join BVD Group at their Brampton location for rewarding opportunities and be a part of their growing success!

Job Description

We are looking for an IT Support Specialist to join our team. The IT Support Specialist will be responsible for the administration of the corporate networking infrastructure, providing employees with extensive and complete assistance in any issues they may have with respect to information system technology while ensuring that accordance with the company’s operational standards and policies is followed. The qualified team member would have hands-on experience in providing various server and end user support by diagnosing hardware and software issues by phone, remote, or on-site.

Job Requirements

- Provide IT Support relating to technical issues involving Microsoft’s core business applications and operating systems

- On-Prem Active Directory administration and maintenance

- Azure Entra ID administration and maintenance

- Intune administration and maintenance

- Provide support of backup, disaster recovery, and business continuity solutions

- Support services for Microsoft related technologies: Microsoft Office 365, Windows Server, Office suite, Teams, etc.

- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

- Remote access solution implementation and support: VPN, and RDP

- Ability to diagnose and troubleshoot software related to fuel pump systems

- Continuous improvement of the internal knowledgebase with common IT issues

- Monitoring of Windows and Linux systems

- Assist in support and maintenance of network desktop PCs

- Assists in troubleshooting hardware and software conflicts and problems

- Assists in providing required upgrades and patches for Windows and Linux systems

- Assists in providing required configuration changes

- Assist with the troubleshooting and maintenance of LAN and/or WAN connectivity

- Assist in the installing, configuring, and troubleshooting of printers, network devices and peripheral equipment

- Knowledge of best practices and IT operations in an always-up, always-available service

- Perform troubleshooting to determine and resolve the root cause of many hardware or software malfunctions at the desktop level

- Ensure the highest level of confidentiality while working with client data and software files

- Enhance team knowledgebase by assisting in documenting best practices, processes, and procedures

- Be involved in projects and create new ideas for improvement of operations

Qualifications

Our ideal candidate is a recent college graduate or has 2-3 years of experience working in the IT field. We are looking for talented individuals who have:

- Advanced understanding of network systems, operating systems, business applications and printing systems

- New network hardware installation, switches, firewall installation and experience

- Working technical knowledge of current network hardware, protocols, and standards

- Analyzing and monitoring network performance

- Providing network support and resolving connectivity issues

- Configuring hardware and software to optimize network communication

- Setting up LAN and WAN networks, as well as Voice Over IP

- Managing IP addresses and resolving conflicts

- Virtualization experience

- Backup and failover technologies experience

- Understanding of support tools, techniques, and how technology is used to provide IT services

- Audio / Visual Equipment / Conferencing Bridges / Teams / WebEx, etc.

- Managing DNS and different types of records, GPO, print servers, file servers and SAN type solutions

- Knowledge of Salesforce would be an asset

- Knowledge of IP Telephony software would be an asset

- Experienced in Windows, MS Office, iOS, Android, and Citrix desktop environment

- Ability to operate network component analyzers, scanners, and testers

- Ability to diagnosis and troubleshoot technical issues

- Ability to multi-task and adapt to changes quickly

- Able to interface with end user directly on-site

- Deadline and detail-oriented

- Team player with the ability to help the peers when required

- Security minded when executing all tasks

- Interpersonal skills: communication skills, active listening

- Self-motivated with the ability to work in a fast-moving environment

- Creating and maintaining knowledge articles for new and existing issues/procedures

- Accurately and timely logging of problems & resolutions for assigned tickets in the ticketing system

- Knowledge of DLP, SIEM, FIM and VM system would also be an asset

- Understanding of SQL is preferred

- Basic programming skills would be an asset

- Knowledge of the Occupational Health and Safety Act, its regulations, and the hazards associated with the work

Education Qualifications

- A college diploma in IT Computer Systems or Networks or relevant experience is required. Higher accreditation (e.g., Bachelor of Computer Science) is an asset.

Work Schedule

- 12-hour shift (Monday to Sunday)

Location

- This is not a work from home or hybrid position and is on-site at our Brampton Office

Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits:

- Dental care

- Extended health care

- Paid time off

- Vision care

Work Location: In person