IT Support Specialist

Location: Asheville, NC

Job Title: IT Support Specialist

Salary: $65,000 - $80,000

Reports To: IT Director

Position Summary:

The IT Support Specialist is the primary contact for technical support for IT related hardware, software, and other IT systems. The IT Support Specialist will primarily service end-user systems and assist in our server and network infrastructure environment as backup. The basic work week is Monday – Friday. Occasional after-hours and weekend work is required, both remotely and on-site. This position is great for someone who enjoys problem solving.

Minimum Qualifications:

· A bachelor's degree in information technology, or a related technical field, or equivalent job experience.

· 3 years of experience in Windows 10/11 desktop and LAN/WLAN network support.

· History of diagnosing and troubleshooting workstation, application, peripheral, and printer problems.

· Basic networking knowledge required. (DNS, DHCP, TCP/IP)

· Ability to work independently with minimal supervision.

· Reliable transportation and a valid driver’s license required.

Duties and Responsibilities:

· Provide technical support for business-critical applications, desktops, laptops, mobile devices, servers, and IT infrastructure.

· Support MS Office 365 applications and troubleshooting (Outlook, Word, Excel, etc.).

· Install and configure software, hardware, and peripherals.

· Manage inventory of IT assets, provision new devices, and coordinate third party repairs.

· Create and manage user profiles in a hybrid Azure Active Directory environment.

· Responsible for reviewing help ticket requests and providing documentation on troubleshooting and support activities.

· Utilize monitoring software to monitor network systems and devices.

· Other tasks as needed.

Success Factors:

· Strong work ethic

· Customer service and communication skills

· Self-starter

· Ability to manage multiple projects and deadlines simultaneously

· Ability to work alone or with a team

· Possess excellent problem solving and critical thinking skills

Essential Functions, Physical Requirements & Working Conditions:

· Pre-employment physical exam and drug screening.

· Ability to lift 50 lbs on a consistent basis.

· Position may involve working under desks, walking, standing, sitting, bending, and climbing stairs and ladders.

· Required to talk and hear, both in person and by telephone

· Able to work outdoors.

· Some work sites may be dusty.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

- 401(k)

- Dental insurance

- Employee assistance program

- Health insurance

- Health savings account

- Paid time off

- Professional development assistance

- Retirement plan

- Tuition reimbursement

- Vision insurance

Schedule:

- 8 hour shift

Application Question(s):

- How many years of IT Support experience do you have?

- Have you supported all of the following Microsoft applications (Word, Excel, Outlook, Windows)?

- Are you able to climb and work independently on ladders to service equipment?

- Can you work after hours or on weekends?

Experience:

- Windows 10/11 desktop and LAN/WLAN network support: 3 years (Required)

Work Location: In person