Collections and Credit Specialist - Charlotte, NC

Description:

Great Lakes Petroleum is seeking a dependable Credit & Collections Specialist to join our team. You will review and pursue collections on delinquent accounts to maximize cash flow and assist with credit decisions for new and existing customers, ensuring accuracy and compliance throughout the process.

Requirements:

Core Responsibilities

- Collect payments from overdue customer accounts via phone, mail, and internal coordination.

- Maintain accurate records of delinquent accounts and collection status.

- Advise customers on repayment strategies and resolve account-related inquiries.

- Respond promptly to payment and credit application inquiries from customers and sales teams.

- Manage data related to credit lines, account terms, payment methods, and cash applications in the ERP system.

- Review and process new credit applications, assessing creditworthiness using tools such as D&B reports and credit references.

- Ensure timely and accurate setup of customer files while maintaining data integrity.

- Scan and upload new account files to the company network for retention.

- Monitor and release sales orders on hold throughout the day.

- Report payment discrepancies and escalate unresolved issues to management.

- Assist with bi-weekly AR meetings and update ERP notes accordingly.

- Prepare and distribute monthly customer statements.

- Collaborate with the Credit Manager on delinquent accounts and next steps (e.g., collection letters).

- Build strong relationships with internal teams and external customers.

- Generate system reports as needed.

- Perform other duties as assigned.

Skills

- High level of integrity and ability to maintain confidential information.

- Strong communication skills, with excellent written and verbal abilities.

- Time management skills to handle changing priorities and meet deadlines.

- Detail-oriented and focused on task completion.

- Cooperative and persistent in achieving goals.

- Experienced in high-volume, fast-paced environments.

- Problem-solving skills for resolving account and credit issues.

- Proficiency in Microsoft Office Suite.

- Experience with DNBI (Interactive Web Application) preferred.

- Familiarity with ERP systems (DM2 experience a plus)

Qualifications

- This is an in-office position.

- High school diploma or equivalent required.

- Ability to pass pre-employment background screening.

- Occasional travel as needed.

- Weekend or evening work - required.

Benefits

- Full benefits package including health, dental, vision, disability, accident, and more.

- Company-paid life insurance and short-term disability.

- Paid time off and paid holidays.

- 401(k)/ROTH with company match and immediate vesting.