Credit and Collections Specialist I

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.

The Credit & Collections Specialist I supports the Revenue Operations team by managing delinquent customer accounts and helping customers resolve past due balances. This role works directly with customers to set up payment arrangements, identify assistance options and ensure accounts are managed in a consistent and compliant manner.

Specialists play a key role in protecting company revenue while delivering excellent customer service. This position works closely with the Supervisor of Credit & Collections and follows established procedures, policies, and regulatory requirements across all operating companies.

- Manage a portfolio of delinquent customer accounts to reduce bad debts and ensure timely resolution.

- Contact customers regarding past due balances and negotiate payment arrangements that align with company policies and regulatory requirements.

- Educate customers on account responsibilities, payment options, and available assistance programs.

- Process, track, and follow up on disconnect notices and collections activities in compliance with state utilities commission rules.

- Research and resolve complex cases, including bankruptcies, returned payments, fraud or identity theft claims, and disputes.

- Document all customer interactions and account updates accurately in SAP, C4C and other internal systems.

- Identify accounts that require escalation and partner with supervisor, legal or external agencies as appropriate.

- Review and follow regulatory requirements to ensure all actions meet jurisdictional standards.

- Support departmental goals related to delinquency, customer satisfaction, and compliance.

- Participate in evolving responsibilities as the department grows, adapting to new systems, processes, and regulatory changes.

Education And Work Experience

- High school diploma or GED required.

- Some college coursework is preferred.

- Minimum of 2 years of customer service experience.

- Experience in collections or utilities is a plus.

Knowledge, Skills, Abilities

- Strong communication and people skills with the ability to manage difficult conversations professionally.

- Ability to remain calm under pressure and navigate sensitive customer situations.

- Basic proficiency in Microsoft Office with the ability to learn new systems such as SAP, IVR platforms and customer portals.

- Strong attention to detail with accurate documentation skills.

- Ability to work independently while contributing to a team environment.

- Flexibility to adapt to changing workloads, priorities, and regulatory requirements.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.