Supervisor, Credit & Collections

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Summary:

The Supervisor of Credit & Collections reports to the Senior Manager of Credit Strategy. This Supervisor will lead a team of Credit Analysts and is responsible for understanding and driving the credit and collections process and ensuring that it is being carried out within PA PUC regulations and overall business strategy. Additionally, the Supervisor is responsible for ensuring payment processing is timely and accurate, including payments received through external vendors and manually processed exceptions completed by the Credit Analysts.

Location:

Hybrid, Pittsburgh, Pennsylvania

Job Responsibilities

- Develop and implement the credit and collection policies and procedures for all customers.

- Responsible for any redesign of the collection process and customer segmentation profiles due to the implementation of new state and federal laws, technology improvements, or strategic focus changes.

- Maintain detailed policy and procedure manuals outlining current credit processes and compliance with PUC regulations.

- Develop, design and maintain processes required to capture data to provide daily, weekly, monthly and annual reports relating to the credit and collection process for internal and PUC reporting requirements.

- Provide expertise for daily questions and discussions within the company relating to PUC credit regulations, CSR inquiries, and field service issues for credit-related service orders.

- Initiate and oversee projects leveraging technology, staff and training to improve overall debt collection practices.

- Supervise and develop Credit Analysts in the performance of credit activities.

- Act as liaison with third party vendors and outside bankruptcy counsel to discuss objectives, reporting requirements, litigation, inquiries, system upgrades and performance reviews

- Process invoices, manage and track performance, aid in RFP process, and periodically review contracts for third party vendors, including banking and payment processing partners.

- Provide oversite of customer payment channels and payment-related customer communications to ensure timely and accurate processing of payments and prevent customer confusion.

- Develop new payment channels as appropriate to meet customer need

- Partner with Finance for monthly and yearly general ledger and closing activities

- Maintain a balanced bank and CRM and oversee exception processing

Education/Experience Requirements

- Bachelor's degree in Finance, Accounting, Information Systems, or related discipline required.

- Seven (7+) or more years of related experience required.

- Related experience includes familiarity with credit, performing financial analysis, and managing & mining large volumes of data is necessary.

- Experience working within regulated environment preferred.

- Familiarity with PUC regulations preferred.

- Valid driver’s license required.

Skills And Abilities Utilized In This Role Include

- Ability to plan and direct the work of others

- Strong interpersonal and communication skills

- Ability to analyze and develop strategies to effectively schedule multiple projects.

- Must be able to make clear, concise decisions under stressful conditions.

- Demonstrated leadership capabilities, with the ability to collaborate effectively in cross-functional teams and drive results.

Must possess a positive attitude and strong values that fit with the Company’s core values:

- Energized to shape the future;

- Bold in thinking and exploration of new possibilities;

- Collaborative in approaching all challenges;

- Responsible in commitment to safety, management of assets and finances and interaction with colleagues, business clients and other stakeholders;

- Selfless in serving the community, both on the job and through volunteerism.

Work Location

Position works in the office or in the field. Reporting location and frequency may be subject to change based on job role and department needs.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Scope

Primary focus is day-to-day management of operational execution for area managed. Trains and develops staff. Plans the workflow. Directs available resources to accomplish process improvement. Leads workflow changes and implementations for direct team.

Decision Impact

Problems and issues are undefined and require detailed info gathering, analysis, and investigation to understand/resolve. Makes decisions that address workflow issues considering immediate impact on own function or work unit.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.