Credit & Collections Assistant

Scope of the Role includes:

Our Credit & Collections Assistant is exceptional at interacting with our internal and external customers in providing effective credit & collection efforts. As a key member of the Paraco credit department, the role of the Credit & Collections Assistant will be to utilize their excellent in-depth knowledge of company products and programs to resolve account issues.

Bring your positive work ethic in delivering a great customer experience. You will engage with customers providing clear & concise information with the goal of effective financial issue resolution.

Key responsibilities and essential job functions include, but are not limited to:

- Credit checks on Commercial Accounts and Residential Accounts as needed, including customer communication

- Review and establishment of security deposits with Supervisor review

- Report processing of rejected and expiring credit cards; processing and customer notification via telephone, email, mail

- Weekly Dealer Ager to Executive Team, which may include open item reconciliation

- Weekly or daily review of Delivery Hold Accounts, including release

- Weekly or daily processing of auto collection calls through 3rd party server

- Monthly budget review and calculation within ADDS. New budget account calculations within ADDS, including customer communication

- Run top 100 Month End Ager Accounts and Month End Top 20 Ager Accounts and update s-drive

- Entering of Autopay forms/ requests; including Autopay clean up and organization

- Telephone backup as needed due to workload or staffing needs

- Daily review of Domo reports for Commercial and Priority accounts, following up with GM’s and Supervisor on accounts requiring more individual attention

- Weekly review of COD accounts with Balances, COD accounts on auto delivery vs Will Call, review with Supervisor

- Special projects and other duties as assigned

Desired skills and experience:

- 1 year of experience in Credit, Collections or similar financial role is strongly preferred.

- High school diploma or general education (GED) or equivalent.

- Strong analytical skills and the ability to reconcile accounts is required.

- Must be a team player with strong interpersonal skills and an understanding of the importance of “building bridges”

- Solid communication skills, both verbal and written, are essential.

- Must be extremely detail-oriented with the ability to multi-task and provide world-class customer service while handling high volumes at a fast pace.

- Proficiency with Microsoft Office, especially Excel & Outlook,

- A strong work ethic is required with the ability to work independently.

- Ability to work hours of this position: 8:30AM to 5:00PM Monday to Friday with occasional overtime as needed based upon business operations.

Power your journey | For More information visit us at ParacoGas.com/Careers

M-F 8-4:30

Possibly OT