Regional Technical Support Engineer

Company Overview:

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

Why Join Nikkiso Cryogenic Services?

- Serve as a regional technical authority in a highly specialized industry.

- Influence product reliability and customer satisfaction across North America.

- Work with advanced cryogenic and rotating equipment technologies.

- High-visibility role with direct impact on service performance and warranty outcomes.

- Opportunity to shape technical standards and continuous improvement initiatives.

Job Overview:

Be the Technical Authority Behind Critical Infrastructure

Nikkiso Cryogenic Services is seeking an experienced and highly capable Regional Technical Support Engineer to serve as the technical authority supporting our North American service centers, field service teams, and customers.

This role is central to ensuring product reliability, operational excellence, and customer confidence across complex cryogenic and rotating equipment systems. You will provide advanced troubleshooting support, lead root cause investigations, oversee warranty processes, and guide engineering decisions that directly impact safety, performance, and long-term product integrity.

If you are a senior technical professional who thrives on solving complex equipment challenges, influencing cross-functional teams, and elevating service excellence — this is a high-impact opportunity.

Responsibilities:

Advanced Technical Support

- Provide high-level troubleshooting support across North America for complex equipment and system issues.

- Serve as a technical escalation point for service centers and field service teams.

- Support workshops with engineering decisions regarding part usability, rework disposition, and repair methodologies.

- Ensure strong product knowledge exists across current and new product lines.

Customer & Field Support

- Address customer technical concerns and performance issues with urgency and professionalism.

- Promote a strong customer-focused culture across the service organization.

- Support field service teams with technical guidance before, during, and after site interventions.

- Generate detailed repair and overhaul reports for customers.

Root Cause & Continuous Improvement

- Lead root cause analysis investigations for product quality or reliability failures.

- Implement corrective and preventive actions to reduce recurrence.

- Monitor and analyze customer feedback and complaint data to identify systemic improvements.

- Develop preventative measures to enhance product reliability and service execution.

Warranty & Reliability Management

- Oversee the complete warranty claims process, including evaluation, approval/rejection decisions, and documentation.

- Perform warranty data analysis to identify trends, measure KPIs, and report findings to leadership.

- Maintain accurate and comprehensive warranty records.

- Provide recommendations to engineering and operations based on data-driven insights.

Knowledge Development & Communication

- Develop technical tools, work instructions, presentations, and communication materials.

- Support internal knowledge-sharing initiatives across the North American organization.

- Contribute to product documentation, service bulletins, and standardized technical guidance.

Qualifications:

Required Qualifications

- Bachelor’s degree (or higher) in Mechanical Engineering or related technical discipline.

- 10+ years of experience in industrial manufacturing or service environments.

- Proven experience supporting precision rotating and reciprocating equipment.

- Experience with cryogenic processes and systems.

- Strong technical background in industrial manufacturing and aftermarket services.

- Experience in product-based or service-based industrial companies.

Core Competencies

- Deep technical acumen in rotating equipment and cryogenic systems.

- Advanced troubleshooting and diagnostic capability.

- Strong root cause analysis and problem-solving skills.

- High accountability and results-driven mindset.

- Excellent written and verbal communication skills.

- Ability to influence cross-functional teams without direct authority.

- Strong customer focus and business acumen.

- Knowledge of sales and service processes within industrial markets.

- Continuous improvement and innovation mindset.

Work Environment

- Combination of office, workshop, and customer site environments.

- Collaboration with service centers, field teams, engineering, and leadership.

- Global and regional travel required based on business needs.

EEOC Statement:

Equal Opportunity Employer/Veterans/Disabled

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.