Production and Technical Support Specialist

Production & Technical Support Specialist

Location: Loveland, CO Job Type: Full-Time, Permanent Compensation: $20–$30 per hour (DOE) Bonus: Eligible for discretionary bonus

About EDM International

EDM International is a long-established leader serving the electric utility industry with innovative products, specialized consulting, and practical solutions. We’re growing — fast — and we’re looking for someone who’s not afraid to roll up their sleeves, learn new things, and take ownership of meaningful work.

Position Overview

We’re hiring a Production & Technical Support Specialist who thrives at the intersection of hands-on work and

customer-facing problem solving. You’ll assemble high-quality products, support our customers with real-world technical questions, and help keep inventory and workflow running smoothly.

This is a role for someone who likes variety, values quality, and isn’t satisfied with “good enough.”

Essential Duties and Responsibilities:

Production Responsibilities

- Assemble mechanical and electronic components with precision

- Inspect products at each stage to maintain quality standards

- Program components using simple PC-based tools

- Test final products to ensure they meet specifications

- Package completed products for customer-ready shipment

- Log production, testing, and shipping data accurately

Technical Support Responsibilities

- Respond to customer and sales inquiries with confidence and clarity

- Document and manage product returns

- Receive, diagnose, repair, and return customer devices

- Spot opportunities for design or process improvements and communicate them

- Forward potential sales leads to the appropriate team

Inventory Responsibilities

- Receive and organize incoming inventory

- Monitor stock levels and submit replenishment requests when needed

- Assist with cycle counts and inventory reconciliation

Minimum Qualifications

- High school diploma or equivalent

- 2+ years’ experience preferred in:

- Customer service or customer-facing roles

- Manufacturing, production, or technical support

- Electric utility industry (preferred but not required)

- Strong communication skills — written and verbal

- Proficiency with Microsoft Outlook, Excel, Word, and Teams

- Detail-oriented with solid multitasking abilities

- Comfortable working in a fast-paced, hands-on environment

Work Environment & Physical Requirements

- Professional office environment using standard office equipment

- Regular sitting, talking, and computer use

- Occasional standing, walking, or lifting up to 25 lbs

- Reasonable accommodations available

Schedule

- Full-time, Monday–Friday

- In-person role based in Loveland, Colorado

Why Join Us?

Because what we build matters — and so do the people who build it. You won’t get lost in a giant corporate machine here. You’ll have ownership, variety, and the chance to contribute to products that help keep utility systems running reliably across the country.

If you’re looking for a role where your attention to detail, technical curiosity, and customer-first mindset actually make a difference, this is it.