Technical Support Specialist

Sandvik has an opportunity for a Technical Parts Specialist in its Rotary Drilling Division in Alachua, Florida USA (greater Gainesville, FL area). About Sandvik

Sandvik is a global engineering leader with over 41,000 employees worldwide. We’re proud to be ranked among Forbes’ Top 50 Global Employers. At our Rotary Drilling Division headquarters in Alachua, Florida, we design and build world-class surface mining drill rigs used across the globe. Our culture is driven by innovation, collaboration, and a passion for solving real-world challenges — all in a fun, inclusive, and rewarding work environment.

At Sandvik’s Alachua Production Unit, our focus is on delivering high-quality rotary drills and spare parts, engineered to meet the unique needs of our customers worldwide. Our global presence and OEM advantage enable us to provide unmatched value, leveraging deep industry expertise and streamlined processes. We do whatever it takes to ensure our equipment operates at its full potential.

Your Challenge

The

Technical Parts Specialist

ensures product integrity and operational excellence across the equipment lifecycle by managing aftermarket part attributes, supporting predictive operating cost (POC) modeling, and driving continuous product improvement (CPI) initiatives. This role plays a key part in leading spare parts strategy and development, and ensuring accurate, structured data within enterprise systems. The Technical Parts Specialist collaborates with engineering, product management, supply chain, and field support teams to support lifecycle cost analysis, and contribute to the development of accurate and end-user documentation.

Your Key Responsibilities

- Define and Maintain Spare Parts Master Data – Ensure accuracy and completeness of part attributes in TeamCenter.

- Validate Engineering Inputs – Collaborate with engineering to verify aftermarket part specifications, revisions, and functional relationships.

- Take ownership in aftermarket spare parts – Drive accuracy and consistency in the entire process – seek improvements when something is not working.

- Drive Data Integrity – Regularly audit parts data to ensure consistency across BOMs, engineering drawings, and service documentation.

- Support Cost Modeling – Assist in building and maintaining Predictive Operating Cost (POC) models by providing accurate parts usage, replacement rates, and costs.

- Analyze Parts Consumption – Use field data and warranty returns to identify high-wear components and cost drivers.

- Align Parts to Maintenance Intervals – Link critical components to service intervals and maintenance schedules to improve lifecycle cost accuracy.

- Coordinate with Product Management – Work cross-functionally to ensure parts costs are realistic and aligned with commercial strategy.

- Contribute to CPI Projects – Identify improvement opportunities based on part reliability, supply chain feedback, and end-user experience.

- Assist in Spare Parts Development – Recommend stocking strategies and replacement kits based on POC analysis and usage trends.

- Support Technical Documentation – Ensure aftermarket parts data is accurate in manuals, parts books, and service bulletins.

- Provide SME Input – Act as a subject matter expert for parts-related queries from engineering, supply chain, and field support teams.

- Provide input to the development of aftermarket component/kit offering

Your Success Factors

- Ability to work in the U.S. on an indefinite basis without sponsorship

- BA/BS Degree with 3+ years of related experience in heavy equipment or related industry OR an AA Degree or Vocational Tech Education with 5+ years of related experience in the heavy equipment industry

- MSHA preferred

Technical:

- Skilled in creating, interpreting, and managing Bills of Materials (BOMs) and part attributes in PLM/ERP systems.

- In-depth understanding of mechanical and electrical components used in heavy equipment or mining machinery.

- Strong attention to detail in maintaining technical master data, part classifications, revisions, and lifecycle states.

- Understanding how part reliability, frequency of replacement, and cost affect lifecycle and POC models.

- Ability to read and interpret engineering drawings, technical specs, and CAD data to validate part attributes.

- Competence in managing part changes, obsolescence, and replacements through formal change control processes.

Analytical:

- Ability to analyze usage trends, failure rates, and cost impact of components over a product’s lifecycle.

- Capability to contribute to predictive operating cost models using accurate parts consumption and pricing data.

- Structured approach to identifying root causes of part-related issues and recommending corrective actions.

Interpersonal:

- Ability to work with engineering, supply chain, product management, finance, and service teams to align on part strategy and cost assumptions.

- Clear and concise communication of technical and commercial information, both written and verbal.

- Understands the impact of parts’ performance and cost on customer satisfaction and total cost of ownership (TCO).

- Meticulous with data entry, classification, and system accuracy to ensure dependable downstream use.

- Understands the broader product ecosystem and how parts decisions affect safety, serviceability, and cost.

- Proactively identifies opportunities to optimize parts usage, documentation, and data integrity.

- Takes ownership of parts-related data and processes, ensuring reliability and traceability across the product lifecycle.

EHS Fit for Work Requirements:

- Office Ergonomics - Must be able to sit or stand at a desk for prolonged periods of time and work on a computer.

- PPE Use - Employee will be subject to wearing appropriate personal protective equipment (PPE) as required on the job.

Why Sandvik?

We offer a competitive benefits package designed to support your well-being and career growth:

- Health care coverage (medical, dental, vision, prescription, telemedicine) starting 30 days after hire.

- Paid vacation with up to 40 hours rollover.

- 401(k) with 5% annual salary contribution + 50% match on the first 6%.

- Tuition reimbursement and professional development support.

- A diverse, inclusive workplace where innovation thrives.

Sandvik is an

equal-opportunity employer

. We provide reasonable accommodation for applicants with disabilities. For assistance, contact hrsupport.us@Sandvik.com.