Support Specialist I

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Job Description

We are looking for a talented individual…

To join our team as a Support Specialist I and help deliver a residential energy affordability and greenhouse gas reduction program in British Columbia. We’re a close-knit group that’s passionate about reducing emissions and enjoys collaborating with each other—and the public—to make a difference. In this role, you’ll work directly with residents to understand their needs and help them find the best energy-saving solutions for their homes.

Please note - this is a maternity leave replacement term

Although this is a remote position an ideal candidate is located in British Columbia. You must be available to work from 8:30 a.m. to 5:00 p.m. Pacific Time.

You’re a great fit if you can…

- Respond to inbound calls and emails from program participants, contractors, and other stakeholders, providing accurate and helpful information about the program requirements.

- Meet key performance indicators (KPIs), including hold times and after-call wrap up time.

- Provide support with application reviews and other administrative tasks.

- Work regular full-time hours based on Pacific Standard Time.

Exciting candidates will have…

- 1–2 years of experience in a customer-facing role; call centre experience is an asset.

- Post-secondary education is preferred.

- Strong verbal and written communication skills.

- Proficient with Microsoft Office applications.

- Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.

- Interest in sustainability, energy efficiency or building science

Targeted Compensation Range

$20-$22/h

Compensation Range

$18.10 - $27.05

Currency

CAD

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.