Account Resolution Specialist

Pay: $15.30/hour + performance based tier pay

Location: Hybrid (In office Tuesday, Wednesday, Thursday)

Hours: Full Time, Monday-Friday

Overview

Account Resolutions Specialists thoroughly research and resolve client issues in an effective and timely manner. This position will provide you with the opportunity to work with multiple teams within Conservice as well as direct communication with our Single-Family clients and residents. Your ability to successfully resolve client and resident issues will strengthen our overall relationship with our clients. Come be part of a team dedicated to client satisfaction, which is a key part of driving real growth in our organization.

Responsibilities

- Complete daily bill research

- Resolve client and tenant trash issues via email and phone calls

- Assist with client-requested audits/projects

- Correspond with providers regarding bill anomalies

- Correspond with clients and residents to resolve urgent issues

Preferred Skills

- Ability to solve problems with limited information

- Manage workload to meet deadlines and achieve goals

- Ability to communicate clearly and professionally in writing and verbally

- Must be meticulous and have great attention to detail

- Ability to adapt to changes and processes efficiently

Requirements:

Education

- High school diploma, GED, or equivalent