Sales Representative

Sales Rep

This opening is for a full-time sales representative. The job is focused on ensuring that customers are taken care of and that the sales team stays organized. This is a very important "glue person" whose number one job is to ensure that nothing slips through the cracks. Duties would include updating customer profiles in our CRM, responding to customer emails, checking orders pre-production, checking messages, returning calls, and sending quotes.

If you are super organized, care a lot about the customer and your work, and can use a computer efficiently, you'll likely do well in this role. While you're working with the sales team, there's way less pressure than would come with being a salesperson. Experience is preferred but not required. This role would allow you to transition into a sales role in the future or remain in an admin-type role but with more responsibility.

We’re looking for long-term team members that will allow us to triple the number of customers we serve in the next 3-4 years.

Where Would I Work & What’s It Like?

All employees work out of our office in Winter Park, FL (just off of University). Our office is fast-paced and highly interactive among team members.

We’re an online company. No customer showroom means we can support our nationwide customer base without tire-kickers or distractions.

You’ll have a sit-stand desk, double monitors, and a super comfy ergonomic chair (Herman Miller Aeron if curious).

What Do You Sell?

We design, sell, and make completely custom metal and fabric products (custom challenge coins, lapel pins, race medals, keychains, patches, etc.).

Less literally, we sell service. No one will see the design or buy products if we can’t give a good customer experience first.

Our goal is to deliver a service that’s so good customers can’t help but talk about it. We want to help not only the person inquiring but also their friends, family, and business associates.

What Do I Get Paid?

Your annual compensation would be worth between $40,000.00 and $45,000.00 in year one and based on experience.

Here's how we get there.

- Pay

- -Base Salary $35,000-$45,0000 per year (based on experience) Benefits

-Health Insurance + Vision and Dental-Matching 401k - 50% of up to 6% of income

- Time off

-10 Days PTO-6 Paid Holidays

What Will I Be Doing?

The team you're supporting is a 100% inbound sales team. Customers contact us because they already know they want our product but need our help with the design and getting it made.

New project requests come to you courtesy of our marketing team in the form of a call, email, text to your business line, or inquiry in our custom CRM. The sales and customer service teams work in conjunction with our art team and customer to turn those ideas into reality and deliver them on time and on budget.

Who Are Our Customers?

We work with people from all walks of life. Here are just a few recent examples.

- A Navy Captain looking to make an official retirement coin

- A five-figure employee appreciation program for Coca-Cola

- A platinum recording artist’s manager designing tour merchandise

- A brick-and-mortar shop down the street that needs a couple of hundred enamel pins for customer appreciation

- A graphic artist looking to promote their brand

- Small Etsy shop owners

What We’re Looking For:

- Excellence in time management, organization, and prioritization

Applicants must possess the ability to manage multiple projects simultaneously and to redirect their efforts as necessary.

- Attention to detail and follow-through.

Thoroughly and concisely answering all questions, providing answers to questions you anticipate, and delivering on promises are all key to the service we provide.

- A strong written and spoken communicator

All of our sales are via phone, email, or text, so you’ll have to leverage your communication skills without the benefit of face-to-face interaction.

- Someone comfortable talking to a variety of people from all walks of life

- A fast learner

We have complex products that you’ll have to learn in detail so you can simplify the process for our customers and a custom CRM/sales platform we’ll teach you.

An ideal candidate is honest, organized, motivated, and charismatic. We promote from within,

and this is a great opportunity to learn the business.

A Day in the Life:

- New emails arrive overnight and throughout the day.

- Evaluate and prioritize those requests at the direction of or in conjunction with the sales team.

- Price and send quotes along with any suggestions and supporting materials to the customer.

- Ensure sales team follows up with key opportunities.

- Field calls and emails from potential customers, current projects, and returning customers.

- Submit the day’s orders to production after reviewing.

- Check on existing orders and coordinate with production timely and correct delivery.

You will work with up to 50 customers on a given day.

About Signature Promo:

We design, sell, and make small metal and fabric promotional products like custom

enamel pins, challenge coins, buckles, medals, and keychains. We see ourselves

as a customer service and production company though. Our focus is always to

make the experience as simple, easy, and enjoyable as possible for our

customers, our employees, and our industry partners.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Ability to Commute:

- Winter Park, FL 32792 (Required)

Ability to Relocate:

- Winter Park, FL 32792: Relocate before starting work (Required)

Work Location: In person