Operations Manager for Steel Service Center in Cincinnati, OH

FREDERICK STEEL CO. - Cincinnati, OH

(Subsidiary of Benjamin Steel Co.)

JOB TITLE: Operations Manager

POSITION SUMMARY:

The Operations Manager/Director carries ultimate responsibility for Branch sales, operations, administration, and profitability. This leader ensures overall customer service satisfaction while maximizing operational efficiency, safety, and employee performance.

DUTIES AND RESPONSIBILITIES:

Ensures customer service satisfaction while improving the quality of the sale.

Provides a safe and healthy working environment, as well as the tools and equipment necessary to service customers effectively.

Leads sales staff to maximize sales volume and develops budgets to ensure branch profitability.

Supervises Supervisors, Sales and Administrative Staff

Manages warehouse and office operations to ensure efficiency, safety, and adherence to company performance standards.

Manages and improves daily business processes (sales, operations, and administrative) through analysis and collaboration.

Educates, trains, and develops Branch staff to ensure safety, operational efficiencies, and employee performancegrowth.

Represents the Company professionally to the market area.

Partners effectively with support functions (IT, HR, Purchasing, Sales, Credit, and Accounting) to achieve objectives and drive continuous improvement.

Performs other duties as related or assigned to benefit the Company (To include driving and travel).

Good attendance is an essential function of this job.

EDUCATION AND EXPERIENCE:

Bachelor's Degree, or equivalent experience in management or marketing with a minimum of 7 years of experience in distribution or manufacturing leadership. Experience should include sales, management and operations. Steel Service Center experience highly recommended.

KNOWLEDGE, SKILLS AND ABILITIES:

Strong sales, organizational and communication (verbalwritten) skills

Commitment to Customer Service and improving the quality of the sale to the customer

Experience in developing sales plans, budgets and business plans

Excellent leadership, management, math and analytical skills