Inside Sales Coordinator

About the Company

SEETECH, LLC specializes in supporting industrial coal company machinery and repair. We value quality, safety, reliability, and teamwork.

Inside Sales Coordinator

Position Summary

SEETECH, LLC is seeking a detail-oriented and service-driven Operations Coordinator to support our sales, inventory, and order processing functions. This role enters sales ticket information into our inventory management system, coordinates with multiple warehouse locations for product availability and status, prepares customer quotes, and provides proactive updates throughout the order lifecycle. The Operations Coordinator might also perform light accounting tasks in QuickBooks Desktop from time to time, helping ensure accurate invoicing and reconciliations. The ideal candidate is organized, communicative, and comfortable working in a fast-paced, industrial services environment.

Key Responsibilities

- Enter and validate sales ticket information in inventory system; ensure item numbers, quantities, pricing, and customer details are accurate and complete.

- Coordinate inventory checks across SEETECH warehouse locations; request product information, confirm availability, and document lead times.

- Prepare, revise, and send customer quotes; follow up on open quotes and convert to orders in alignment with pricing and margin guidelines.

- Monitor order status from quote to delivery; provide timely updates to customers and internal stakeholders (sales, warehouse, fabrication, logistics).

- Create and issue purchase orders or transfer orders as needed to fulfill demand; track receipts and resolve exceptions.

- Maintain data accuracy for serial/lot numbers, bill of materials (if applicable), and item substitutions; flag discrepancies for resolution.

- Support light accounting tasks in QuickBooks Desktop, including invoice creation, payment application, and basic reconciliations under oversight.

- Generate daily/weekly activity reports (open quotes, backorders, allocations, and shipments) and escalate risks to delivery timelines.

- Answer inquiries via phone and email; document interactions and commitments in systems of record.

- Collaborate with warehouse and fabrication teams to prioritize orders, expedite materials, and meet customer deadlines.

- Contribute to continuous improvement by suggesting process updates, templates, and checklists to reduce errors and cycle time.

Qualifications

- High school diploma or equivalent; associate degree in business, operations, or related field preferred.

- 1–3 years of experience in sales support, order entry, inventory coordination, or operations in an industrial/warehouse environment.

- Hands-on experience with ACCTivate (or similar inventory/ERP systems) strongly preferred.

- Familiarity with QuickBooks Desktop for invoicing and payment application is a plus.

- Proficiency in Microsoft Office (Outlook, Excel, Word); ability to learn new systems and follow SOPs.

- Strong attention to detail with excellent data entry accuracy and follow-through.

- Effective written and verbal communication skills with customers and cross-functional teams.

- Ability to prioritize, manage multiple tasks, and meet deadlines in a fast-paced setting.

Skills & Competencies

- Customer focus and professional phone/email etiquette.

- Data accuracy, problem solving, and root-cause thinking.

- Time management, organization, and urgency.

- Basic understanding of inventory concepts (availability, allocations, backorders, transfers, receipts).

- Comfort with quoting, pricing, and margin awareness.

Tools & Systems

- ACCTivate Inventory Management (primary system of record for tickets, inventory, transfers, and orders).

- QuickBooks Desktop experience is a plus.

- Microsoft Office 365 (Outlook, Excel, Word).

Work Conditions & Physical Requirements

- Full-time, on-site schedule (typical business hours) with occasional overtime based on customer demand.

- Primarily office-based with regular communication to warehouse teams; occasional walk-throughs in warehouse.

- Ability to sit, stand, and use computer/phone for extended periods; lift up to 25 lbs. occasionally.

Compensation & Benefits

Competitive pay commensurate with experience, plus benefits. Final compensation to be determined based on qualifications.

Equal Opportunity Employer

SEETECH, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.