Credit and Collections Specialist

Description:

Come join the best heating service company in the NYC area!

Controlled Combustion is a diverse and stable 40-year-old full service commercial heating company comprised of over 150 employees is looking to add Credit & Collections Specialist to its team. The company is seeking candidates that are looking for a workplace in which to grow and prosper.

In this role you'll be interacting with our customers daily by phone and email providing superior service related to current status of accounts, payments and other concerns. In addition, you will be collecting on our client accounts using your commercial collection skills to make sure the process runs smoothly for the client and us. The ideal candidate will be detail-oriented, target driven, team player, experienced in dealing in all collections aspects while still being professional and maintaining a customer service approach.

Duties:

- Contact customer by phone/email to finalize collection of outstanding debts.

- Utilize judgment to analyze the customers’ ability to pay and establish a repayment plan.

- Monitor outstanding balance against set credit limit and escalate when the limit is exceeded.

- Maintain accurate records and notes.

- Respond to daily account queries and inbound calls and settle customer disputes.

- Reprinting of invoices and statements if required by the customer for the processing of payments.

- Identifying areas of opportunity for optimizing results and improving customer satisfaction.

- Consistent customers follow up.

Experience with any of the following software / platforms is a bonus:

- Maximo

- Data Basics

- Compliance Depot

- Ariba

- Ops Merchant

- Paymode - X

- Vendor Cafe

- Nexus Systems Capsi Development

- Coupa

- Credit Reports

- ARM Solutions

Benefits:

- Competitive Pay

- 401k Retirement Plan and Profit-Sharing Plan (eligibility requirements).

- Dental insurance

- Health insurance

- Health savings account

- Paid time off

- Vision insurance

- Room for Growth

Schedule:

- 8 hour shift

- Day shift

- Monday to Friday

- Weekends as needed

Experience:

- Microsoft Office: 1 year (Preferred)

- Customer service: 1 year (Preferred)

- Collection Management: 1 year (Preferred)

Ability to Commute:

Bronx, NY 10458 (Required)

Ability to Relocate:

Bronx, NY 10458: Relocate before starting work (Required)

Work Location: In person

Requirements:

- High School Diploma (or equivalent) required, Associate's or Bachelor's degree preferred.

- Minimum of 2 years’ business to business collections experience.

- Excellent verbal and written communication skills

- Strong attention to detail and superior time management skills.

- Strong analytical and problem-solving ability to provide solutions with limited direction.

- Patience and ability to manage stress.

- Working knowledge of MS Office and databases.