Credit-Collections Associate

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

This important role will maintain customer accounts receivables at the lowest level possible without compromising customer relations. Use 'aged arrears reports' to review delinquencies and connect with the customer. Monitor and follow up on arrangements for payment, set up for disconnect, complete customer requests for termination of service, and advice related to rate applications that arise from performance of accounts receivables activities.

Pay Range: $18.58 - $28.20 per hour (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Collections Supervisor

Location: Our Corporate Headquarters in Rapid City, South Dakota

Essential Functions:

- Contact residential/commercial customers before disconnection of service.

- Process bankruptcy information and papers related to specific accounts.

- Prepare customer correspondence reflecting a professional appearance and using proper grammar use templates and/or form letters where applicable.

- Respond to customer inquiries received via mail, email, web, fax, customer contact (CC’s), etc.

- Process landlord requests including reverts, cancellations, customer contact requests, etc.

- Complete turn on requests for customers with write-off balances.

- Complete research on transfer requests.

- Conduct financial research regarding the credit worthiness of customers and potential customers, using LexisNexis and other credit ratings to TON service.

- Other duties as assigned.

Additional Responsibilities:

- Assist with daily payment and collection operations

- Work various payment and collection reports, conduct research and perform clerical tasks.

- Maintain records to support collection activity on accounts.

What Is Required:

- High School Diploma or equivalent combination of education and experience

- No experience required. Training provided.

What Is Desired:

- Proven customer service skills.

- Strong organizational skills with attention to detail, accuracy, and timeliness.

- Strong verbal and written communication and presentation skills. Ability to effectively communicate to a wide customer base.

- Strong computer skills, including proficiency in Microsoft Word and Excel, as well as various other business applications.

- Ability to be work effectively in a fast-paced environment.

- Strong interpersonal skills with a focus on customer service, both internal and external.

- Ability to work in a team environment, sharing common goals and expectations.

- Ability to make decisions independently.

- Ensure confidentiality of all accounts.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.