Collections Specialist

JM Test Systems is looking for a proactive and detail-driven Accounts Receivable (AR) Collection Specialist to join our team. This role is responsible for managing outstanding receivables, driving timely collections, and resolving billing issues to support overall cash flow.

You’ll work directly with customers and internal teams to ensure accounts are accurate, payments are collected efficiently, and relationships remain strong. This is a great opportunity for someone who is organized, persistent, and confident communicating with customers.

Key Responsibilities

Collections & Cash Flow Management

- Monitor assigned accounts and identify overdue balances

- Execute collection efforts through phone, email, and written communication

- Prioritize accounts and maintain consistent follow-up to drive resolution

- Document all collection activity and payment arrangements accurately

- Partner with leadership on escalation decisions, including write-offs or legal action

- Support cash forecasting by providing updates on expected collections

Billing & Issue Resolution

- Investigate and resolve billing discrepancies and disputes

- Work cross-functionally to ensure accurate invoicing and account reconciliation

Customer Communication

- Maintain professional, solution-focused communication with customers

- Address concerns promptly while preserving strong customer relationships

- Keep detailed records of all interactions and outcomes

Account Maintenance & Reporting

- Update customer account information to ensure accuracy

- Process and apply payments in a timely manner

- Prepare and review aging reports, highlighting risks and trends

Team & Administrative Support

- Assist with general administrative tasks to support AR operations

- Participate in team meetings and contribute to process improvements

Qualifications

- High school diploma or equivalent required

- Experience in collections, accounts receivable, or customer service preferred

- Strong Microsoft Office skills, particularly Excel

- Experience with accounting systems (Sage a plus; training provided)

- High attention to detail and accuracy

- Strong written and verbal communication skills

- Ability to manage priorities, stay organized, and follow through

- Self-motivated with a strong sense of urgency and accountability

- Comfortable working independently in a fast-paced environment

Why Join JM Test Systems?

- Medical, Dental, and Vision benefits effective the first of the month following your start date

- Paid Time Off (PTO) and paid holidays

- 401(k) with company match

- Career growth and advancement opportunities

- Stable, established company with a strong industry reputation

- Supportive, team-oriented environment

- Hands-on training and development

- Employee referral bonus program