Customer Support Specialist

Yeamans Hall Club is seeking a personable and detail-oriented Customer Support Specialist to deliver exceptional service to members and guests. This role is responsible for handling inquiries, resolving concerns, and ensuring a seamless and positive experience across all club services. The ideal candidate is professional, responsive, and thrives in a hospitality-driven environment.

Key Responsibilities

• Serve as a primary point of contact for member and guest inquiries via phone, email, and in-person interactions.
• Provide accurate information regarding club services, events, reservations, and policies.
• Resolve customer concerns promptly and escalate complex issues when necessary.
• Coordinate with internal departments (dining, events, administration) to ensure smooth service delivery.
• Maintain detailed records of interactions and updates in internal systems.
• Assist with scheduling reservations, bookings, and event registrations.
• Support front desk operations and provide administrative assistance as needed.
• Gather feedback from members to help improve service quality and overall experience.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• 1–3 years of experience in customer service, hospitality, or support roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-first mindset.
• Proficiency in basic computer systems and office software.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional demeanor and commitment to delivering high-quality service.

Compensation & Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Employee perks within the club
• Opportunities for growth within hospitality and member services

Why Join Yeamans Hall Club?

At Yeamans Hall Club, we pride ourselves on delivering a refined and welcoming experience. As a Customer Support Specialist, you’ll play a key role in maintaining the high standards of service our members expect while building meaningful relationships in a collaborative environment