Administrative Assistant

Job Description - Administrative Assistant - Akron, OH Area

For decades, National Underground Group has been providing diverse, high-quality solutions for underground infrastructure services and technologies to engineering firms, government entities, and construction companies by providing best in class services and technologies for the assessment, maintenance, and protection of underground infrastructure.

The organizations’ member companies — Accumark, and Benchmark — have been providing solutions to engineering firms, government entities, utility owners and contractors across the nation for over 30 years.

They continually strive to bring value to their clients through high-quality data deliverables and services in pipe cleaning and assessment, cross bore inspection, trenchless rehabilitation, and subsurface utility locating and mapping.

Established in 2012, Benchmark provides damage prevention solutions to utility companies and municipalities. Benchmark also provides private utility-locating services to homeowners and contractors, with 24/7 service to its clients.

Benchmark is responsible for eliminating or reducing damages to underground utilities during any kind of excavation. Through the 811-call center, Benchmark locates underground facilities through established on-call contracts, and is responsible for marking gas, water, sewer, electric and fiber lines.

The company works diligently to build lasting relationships within the industry. Benchmark’s contracts typically span several years, so providing the highest-quality work and outstanding customer service is the top priority, after ensuring that all safety measures are taken before, during and after each project. On its largest contract, the firm boasts a 99.99% accuracy ratio.

Key Functions and Responsibilities

- Provide excellent customer service for all incoming calls for the Benchmark business unit, aim for first call resolution, and follow up or forward any calls needing additional support.

- Assist with the administrative function for all fleet maintenance needs.

- Assist with general office support for team members which may include, but is not limited to, processing documents and channeling to the appropriate parties.

- Assist with tracking metrics for a variety of business functions.

- Maintain and order all office supplies and other inventory as necessary.

- Execute clerical and general office duties such as setting up filing systems, data entry, typing, copying, ordering office supplies, and other administrative tasks for special projects as requested.

- Other duties as assigned.

Education & Experience:

- A High school diploma or equivalent required; Associate’s degree or higher preferred.

- A minimum of 1+ years in a customer service, administrative, or office management role.

- Computer proficiency in Microsoft suite of products required.

- Ability to professionally communicate with customers, homeowners, employees, and leaders

- The ideal candidate will have prior experience in Manufacturing, Industrial Services, or Construction and/or Customer Service.

- A proven track record of results, the successful candidate will work independently, manage multiple competing priorities, and manage their time to meet deadlines in a fast-paced, high-volume environment.

Equal Employment Opportunity Statement

Benchmark is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all individuals are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

In accordance with Ohio law, Benchmark also prohibits discrimination based on ancestry or any other protected status under the Ohio Civil Rights Act. We are dedicated to providing equal employment opportunities in all aspects of employment, including recruitment, hiring, compensation, promotion, training, benefits, and termination.

If you require a reasonable accommodation to participate in the application or interview process, please contact us to request assistance.

Pay: $16.00 - $18.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Application Question(s):

- Do you have at least 1 year of experience working in a customer service, administrative, or office support role?

- How comfortable are you handling incoming phone calls and providing customer service support to resolve issues or direct calls appropriately?

- How many years of experience do you have using Microsoft Office programs such as Outlook, Excel, and Word in a professional setting?

- Have you previously worked in industries such as construction, utilities, industrial services, or manufacturing?

- This role requires managing multiple tasks such as answering calls, data entry, tracking metrics, and supporting office operations in a fast-paced environment. Are you comfortable handling multiple priorities at the same time?

- This position requires professional communication with homeowners, contractors, and internal team members. How would you rate your professional communication skills?

Education:

- High school or equivalent (Required)

Work Location: In person