Utility Billing Representative

The Position

The Administrative Services Program is seeking a Utility Billing Representative. This position processes accurate and timely billing for Clean Water Services (CWS). Provides assistance to internal and external customers, troubleshoots and resolves technical billing issues, assists with messaging and communication, and performs a variety of tasks to support the utility billing function.

Note: The Utility Billing Representative posting will close after 100 applications have been received, or by the closing date, whichever comes first. To ensure consideration in the initial review, please submit your application as early as possible

Candidates who are selected to move forward in the recruitment process will be invited to self-schedule their interview. Please be sure to check your email for status updates.

Essential Functions

(The essential functions listed below are not intended to reflect all duties that may be assigned to this classification. CWS may augment duties and/or essential functions at its discretion. Additionally, some incumbents may not perform all Essential Functions.)

- Serves as the main point of contact for customers, cities and local water districts concerning billing issues involving water consumption, customer changes, adjustments, collections, services, policies, functions, responsibilities, and costs. Provides input into customer communications such as billing messages and customer newsletters.

- Accurately inputs data from various sources into billing system to create new accounts or makes changes to existing accounts. Researches and resolves discrepancies or errors in billings. Performs mathematical calculations to determine account adjustments. Identifies and coordinates billing system improvements. Produces Clean Water Services billing.

- Coordinates the annual collection of customer water consumption histories from partnering water districts to implement consumption-based billing. Formats, reviews, and updates the data and inputs adjustments to accounts for leaks, industrial discharge, evaporation etc. to ensure accurate annual update. Maintains knowledge of CWS Rates and Charges as it applies to customer billing and permitting.

- Follows local laws, CWS policies and accounting standards related to utility billing functions through accurate reporting, including unclaimed property, account write-off processing, and collections status changes. Coordinates with other CWS team members to ensure accuracy of system and customer account data.

Qualifications

KNOWLEDGE OF:

- Customer service and billing principles, practices, and methods

- Record keeping policies and procedures

- Credit and collection procedures and laws/regulations, basic accounting standards applicable to utility billing

- State and local laws/regulations related to utility billing and consumer information

SKILL IN:

- Assisting customers with account information in a billing system

- Word processing, spreadsheet and office applications

- Mathematical calculations

- Answering and resolving difficult and complex customer inquiries; working with involved parties to resolve account issues

- Tabulating, recording, and balancing transactions

ABILITY TO:

- Understand and follow oral and written directions, policies, and procedures

- Effectively perform mathematical calculations

- Review consumption patterns and detect irregularities

- Effectively communicate account information to customers

- Prepare and maintain accurate billings, files, and records

- Compose business letters

- Establish and maintain effective working relationships with those contacted in the course of work including a variety of CWS and other government officials and the general public

- Operate effectively in a team environment

- Communicate effectively, both orally and in writing

EDUCATION, EXPERIENCE, CERTIFICATIONS AND/OR LICENSES

The following are the minimum qualifications for this position.

2 years' experience performing billing and customer service, preferably in a utility or government environment;

High School/GED

OR

1 year experience performing billing and customer service, preferably in a utility or government environment;

College level coursework or specialized training in business, bookkeeping, accounting, financial record keeping, customer relations, or related fields.

Additional Information

Reasonable Accommodation:

Applicants who require reasonable accommodation in order to participate in any phase of the application process should contact Human Resources at 503.681.3600 or TDD 503.681.3601.

Clean Water Services is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, national origin, marital status, age, uniformed service, sexual orientation or disability in the admission or access to the recruitment process or any aspect of employment.

Clean Water Services offers qualified employees the opportunity to choose benefits and plans that meet both individual and family needs. In addition to a competitive salary, Clean Water Services offers employees a comprehensive benefit packet that includes health coverage, Oregon Public Employees Retirement Plan (PERS/OPSRP), flexible spending account, deferred compensation, paid vacation, holidays and sick leave, tuition reimbursement, goal sharing bonus, and more. Further information for full-time regular represented employees can be found here (Download PDF reader).

Depending on hours worked and duration of the position, temporary employees may qualify for an offer of medical benefits, deferred compensation, and employee discounts. Temporary employees are eligible for sick leave at the rate of .0334 per hour worked upon beginning employment and may carry over up to 40 hours into the next calendar year.