Billing Associate

Job Specifications Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position Summary

Responsible for analytical review of billing processes for accuracy in monthly bills, invoices, and specialty billing. Utilize the business software system to monitor billing transactions and resolve account discrepancies. Monitor meter communication from the field to the software system for accuracy.

Pay Range:

$18.13 - $27.50 per hour (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship:

Billing Supervisor

Location:

Rapid City, South Dakota

Essential Functions

- Oversee the measurement of customer usage against their predefined scope and rates to determine applicable charges and manually estimate usage as needed per tariff guidelines.

- Process billing for residential, commercial, specialty and tax-exempt customers

- Work closely with contact center, local office, state leadership, dispatch, meter techs, accounting, regulatory, internal/external audit, and compliance to complete adjustments to residential and commercial accounts per estimation/back billing guidelines driven by tariff, scheduling orders to investigate usage, misreads, diversions, non-registering meters, meter changes, bill estimations, damaged meters, etc. to resolve billing discrepancies/safety concerns.

- Support marketing to ensure correct non-utility billing

- Monthly review/correction of unbilled use in multiple reports to reduce revenue loss

- Update accounts as requested for rate corrections, meter pressure updates, customer card read corrections/compliances.

- Research and explain gas, electric and non-utility billing procedures, correct billing accounts, and perform billing adjustments.

- Build Service Investigation Orders for high/low usage, misreads, diversions, non-registering meters, meter changes, meters not set for billing, too many estimates, damaged meters, etc., to resolve billing discrepancies.

- Process residential billing related CC’s.

Additional Responsibilities

- Promote safety, compliance, continuous improvement, and partnership with internal customers

- Drive operational excellence with quality and quantity of daily work achieving audit and other quality standards monthly

- Execute our Energy Forward initiative, identifying and executing meaningful continuous improvement projects that result in measurable and recurring O&M expense reductions.

What Is Required

- High School Diploma or equivalent

- No experience required. Training provided.

What Is Desired

- CIS+ knowledge

- Excel knowledge

- Strong attention to detail, with a motivation to embrace processes that lead to accuracy

- Problem solving, analytical mindset, with ability to make decisions independently.

- Time management and organizational proficiencies

- Strong written and verbal communication skills

- Excellent verbal and written communication and presentation skills with the ability to communicate to a wide customer base.

- Ability to be effective in a fast-paced environment.

- Strong interpersonal skills with a focus on customer service, both internal and external.

- Ability to thrive in a team environment sharing common goals and expectations.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company:

We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!

Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.