Representative, Billing

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America.

Accountabilities

This position reports to the Supervisor of Billing and is responsible for the daily customer billing and a variety of other billing activities.

- Performs all aspects of Billing, including Exceptions, Adjustments and Complaints efficiently and timely

- Monitors bill production activities conducted by Liberty Utilities or any contracted billing vendor

- Become competent in SAP in identifying issues, taking actions towards resolution; ensuring all exceptions are resolved accurately and timely

- Ensures timely, accurate and quality billing processes and performs troubleshooting when necessary

- Assists with meter reading exceptions

- Completes service orders entered from customer service

- Receives and processes billing transactions and requests. Further escalates items of a complex nature to the designated level of responsibility

Other duties as assigned

Education and Experience

- High School diploma or a General Equivalency Diploma (GED) and two years of progressively responsible related experience

- Utility industry experience preferred

- Requires the ability to communicate with internal and/or external customers

- Requires the ability to perform advanced mathematical operations and /or moderately complex statistical and/or accounting methods

- Requires advance knowledge of various software applications to create documents, reports and/or graphics

- Valid Operator’s Driver’s License and proof of current insurance. The employee must have the availability to travel if needed by the company and, accordingly, must possess or be eligible to obtain a US Passport.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

- Customer Centric

- Integrity

- Entrepreneurial

- Teamwork

- Owner mindset

- Outcome focused

- Continuous learning

What we offer

Collaborative environment with a genuine flexible working policy

401k Plan with matching

Company funded Pension program

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.