New Jersey Resources

(NJNG Union) LTT Customer Service Representative

Wall, NJ

Full time

On-site

Utilities

About This Job

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits

New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources is seeking a Long-Term Temporary (LTT) Customer Service Representative to provide excellent customer service in a fast-paced call center environment.

Major Responsibilities:

•

Answer in-bound calls and actively listen to customers concerns.

•

Strive for first call resolution by efficiently addressing customer inquiries, troubleshooting issues and providing accurate solutions.

•

Maintain detailed and accurate customer records in the system.

•

Follow company policies and best practices to ensure consistent and high-quality service.

•

Meet performance metrics, including call handling time and customer satisfaction scores.

•

Provide information about products and services.

•

Cross-sell and upsell service contracts to customers.

•

Coordinate with field representatives to ensure needs of customers are being met.

•

Operate in a team environment with customer satisfaction as the goal.

Position Requirements:

•

High School diploma or equivalent; additional education is a plus.

•

At least 3 years recent customer service experience in a fast-paced call center/customer service environment is strongly preferred

•

Complete accelerated training and be able to pass several tests within the training period

•

Able to sit for extended periods of time taking calls on a headset, communicating with customers, and entering information into the computer system.

•

Possess excellent verbal and written communication skills

•

Proactive with a high-level of initiative and be creative problem solvers.

•

Candidates should be adaptable; comfortable with learning and mastering new technologies

•

Comfortable with cross-selling and up-selling products to customers

•

Available to attend training for the first several weeks which take place Monday through Friday 8:00 AM to 4:30 PM.

•

Upon completion of training, be available to work any shifts between the hours of 5:00 AM and 10 PM Monday through Friday AND 5:00 AM to 10:00 PM Saturday Sunday.

•

The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.

New Jersey Resources is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.

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