Customer Service Representative

About the job:

The Customer Service Representative is a key member of the team responsible for maintaining customer relations, processing customer orders, coordinating order logistics, and managing customer pricing and invoicing processes. Candidates who demonstrate exceptional skills and leadership have the potential to move into other key positions within the company.

Job Scope:

- Customer Relationship Management: Ensure all facets of customer orders and inquiries are handled to ensure customer satisfaction.

- Customer Order Management: Processing of customer orders from start to finish, including order entry, sourcing product, order changes, etc.

- Manage Pricing and other Terms of Sale: Working in close coordination with sales and business managers, administer product pricing, quantity break and other price upcharges, shipping term and payment terms.

- Customer Shipment Management: Processing of tasks required to arrange shipments to customers including communications with various shipping locations and freight tendering directly with carriers. May include considerable export shipment volume.

- Invoice Administration: Process customer invoices, including debit and credit memos.

- Maintain Customer Master Data in SAP: Responsible for accuracy, upkeep and maintenance of customer data in SAP enterprise system.

- Manage other Customer and/or Commodity specific activities, and special projects, as required. Candidate Profile:

- Minimum of Associates degree (Bachelors degree preferred) in Business, Marketing, Communications or other related disciplines.

- Excellent computer technology skills including Microsoft Applications, especially Excel. Able to quickly learn new applications. Experience with SAP required.