Customer Service Representative

SIGMA Corporation is a leading provider of waterworks, fire protection, and OEM products, serving customers both domestically and internationally. Through innovative quality standards and efficient supply chain processes, SIGMA has established itself as an industry leader and continues to develop products and services that meet the evolving needs of its valued customers.

Founded in 1985 by a team of engineers focused on advancing the supply of AWWA pipe fittings, SIGMA has grown into a multi-million-dollar global organization. The company proudly serves customers across all 50 U.S. states, all 10 Canadian provinces, and markets throughout the Middle East, Europe, South America, and Central America.

Due to continued growth, SIGMA is seeking to expand its team at the Sauk Village, IL Sales Office. We are currently looking for a motivated, career-oriented, and customer-focused individual to join us as a full-time Customer Service Representative. While prior experience in waterworks or industrial sales is preferred, we are willing to train a candidate who demonstrates strong potential and a willingness to learn.

SIGMA Corporation offers a competitive starting salary, performance-based bonus opportunities, and a comprehensive benefits package including medical, dental, vision, prescription coverage, flexible spending accounts, 401(k), and tuition assistance.

Key Responsibilities:

- Process customer inquiries, provide product information, and deliver exceptional customer service

- Prepare and enter accurate customer quotations based on product specifications and pricing guidelines

- Manage sales order entry, including order processing, verification, and updates within internal systems

- Monitor and track order status, ensuring timely fulfillment and proactive communication with customers regarding delays or changes

- Coordinate with internal departments such as sales, operations, and logistics to ensure accurate and efficient order execution

- Maintain detailed and accurate customer records, pricing data, and order documentation

- Support the sales team by identifying opportunities for upselling and cross-selling products

- Resolve customer issues, discrepancies, and concerns in a professional and timely manner

Qualifications:

- Strong interest in sales and customer relationship management

- Excellent organizational, time management, and multitasking abilities

- High attention to detail and accuracy, particularly in data entry and order processing

- Strong written and verbal communication skills

- Proficiency in Microsoft Outlook, Word, and Excel

- Ability to work effectively both independently and as part of a team

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Flexible spending account

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person