Customer Service Representative

Job Description:

Location: Indianapolis, IN.

This is a hybrid position with 1 day work from home.

Shifts: Monday - Friday: 10am ,11am, or Noon EST start time. Wednesday - Sunday 1pm Start Time

- 8-hour shift and a 30-minute lunch break.

Compensation: $18

Company Overview

Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners' infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.

Summary

The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.

Responsibilities

- Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc.

- Perform data entry and other administrative functions

- Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely communication of the tickets to the appropriate USIC staff

- Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary

- Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system

- Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field

- Assist with projects and other administrative tasks as needed based on business needs

Requirements

- Ability to utilize computers and other office equipment

- Must be proficient in Microsoft Office, Excel and Outlook

- Excellent customer service skills

- Must be detail oriented and able to multi-task

- Excellent oral and written communication skills

- Excellent organizational skills

- Ability to work in a multi-line phone system environment

- High school education or equivalent; some college preferred

- Data entry experience preferred

- Reliable transportation required

We are an Equal Opportunity Employer. Veterans are encouraged to apply.