Customer Service Representative

Join our dynamic team and make a real impact! In this exciting customer service role, you’ll build meaningful relationships with clients, help grow their accounts, and deliver exceptional service through phone and digital channels. With clear pathways for advancement and abundant opportunities for career growth, this position is your launchpad to a rewarding future with Mueller Brass Company.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Front Line to our business - voice of the customer

Partners with sales manager(s) to establish strong, long-term relationships with customers.

Ensure high-quality customer service, including rapid response to all inquiries.

Enter accurate and thorough customer information, including customer addresses, contact information, sales orders, parts specs, production specifications, and packaging information.

Troubleshoot problems and assist in rectifying complaints.

Discuss material and processing requirements with the customer, including quote to order

Identify materials available to meet customer order specifications based on product requirements.

Monitor the status of open orders.

Work with the shipping department to maintain on-time delivery.

Work with the production scheduler to expedite orders with short lead times or unusual requests.

Prepare customer-requested reports.

Identify customer needs and advise customers of potential issues with orders, i.e., material shortages.

Resolve customer complaints through interaction with quality and management teams

Keep sales and management informed of all customer information, including unusual orders/inquiries.

EDUCATION and/or EXPERIENCE:

Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Pay: $42,000.00 - $45,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Application Question(s):

- Will you require sponsorship for an employment visa now or in the future?

- How many years of Customer Service Representative experience do you have in an office setting?

Education:

- Associate (Preferred)

Experience:

- Customer support: 1 year (Required)

- Data entry: 1 year (Required)

Ability to Commute:

- Port Huron, MI 48060 (Required)

Work Location: In person