Customer Service Representative

Description:

Are you looking for a fascinating and unique job opportunity? Do you want to help make a difference in helping to serve our community?

Check out this great position in the Customer Service at Arapahoe County Water and Wastewater Authority.

Arapahoe County Water and Wastewater Authority (ACWWA, pronounced Aqua) provides the drinking water and wastewater services to the people living and working within its service area. The service area is comprised of about 3,500 residences and businesses located primarily in Arapahoe and northern Douglas Counties.

ACWWA offers excellent benefits that include a pension plan with 5% match, Health, Vision and Dental coverage, Life insurance, Vacation and Sick Leave.

Why Work for ACWWA?

ACWWA is a dynamic and positive place to work with passionate employees. ACWWA provides excellent benefits including a

- 100% employer paid health insurance, dental, vision,

- HRA contributions,

- 11 paid holidays,

- 3% employer contributions to employee retirement plus up to 5% matching retirement contribution program,

- wellness reimbursement,

- volunteer time off,

- vacation,

- sick time,

- short term disability and many more.

More information about ACWWA can be found at www.ACWWA.com

We are looking to add a Customer Service Representative to our Customer Service team. This is a full-time position responsible for performing routine customer service and administrative duties following established office procedures. Tasks are performed under direct supervision of the Customer Service Manager. To be successful in this role you must have extremely strong interpersonal skills in order to successfully work with colleagues as well as to provide patient and compassionate service to customers.

- The Customer Service Representative you will serve as a counter representative or telephone representative, accepting applications for service, closing accounts, answering customer account inquiries, and providing routine changes to accounts within established standards and guidelines; provides a professional image to customers, co-workers, and other agencies.

- The Customer Service Specialist will execute different tasks and responsibilities including directing persons to the right meeting answering and redirecting calls as necessary,.

- As a Customer Service Specialist you will distribute and explain forms to customers such as applications or permits and create or update customer accounts and compile reports using our computerized billing and accounting systems and other methods.

- Sets up conference rooms for meetings and provides general administrative support such as managing meeting arrangements such as refreshments/food and managing necessary supplies. Also, could assist keeping meeting room and kitchen stocked and clean, assists in making travel and function attendance arrangements for directors and employees.

- Receives and maintains records of cash with accuracy; prepares money for bank deposit.

- Assists in collecting and processing night drop payments, computer payments, and payments received from satellite locations.

- Serves as a backup for the Customer Service Billing Specialist.

- Will perform other duties as assigned by the Customer Service Manager.

Pay is based on the skills and experience:

Customer Service Representative I - $21.01- $25.21

Customer Service Representative II -$21.94-$26.33

Customer Service Representative III -$25.10-$30.12

Requirements:

EDUCATION & EXPERIENCE

Graduation from high school or equivalent and at least two years of experience in related customer service and administrative work

KSAs

- Proficiency in Microsoft Office Suite (Excel, Word and Outlook)

- Familiarity with Accounting and Billing software

- Strong interpersonal and communication skills (oral and written)