Customer Service Representative

Job Overview

We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, the Customer Service Representative is responsible for representing Beacon to all customers by coordinating all customer-related operations within the company through effective communications and timelines, knowledge of the industry, company-related operations and processes, and data collection/analysis of customer requirements and requests.

Responsibilities

- Serves as the primary interface between the customer and internal operations, effectively managing each assigned project.

- Achieves and maintains customer satisfaction regarding timely communication and development.

- Focuses on new business, in coordination with the Sales Manager.

- Maintains reliable and effective customer and internal communications.

- Provides solid cut-in quotes to clients/customers; revaluates for proactive solutions, when necessary.

- Provides reasonable solutions or alternatives to client issues, as needed. Generates customer quotes for extra charges.

Qualifications

The following skills and abilities are either required or desired.

- Computer software skills including: Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Kronos timekeeping software, and Enterprise Resource Planning (ERP) software are required.

- The ability to quickly adapt and embrace new software is required, as needed.

- A working knowledge of advanced product quality planning (APQP) through control plans, process failure mode effects analysis (PFMEA), lean manufacturing, and work instructions and education in the coating industry is required.

- A working knowledge of production operations, including 5S, lean concepts, theory of constraints, and Toyota production systems is required. A working knowledge of process mapping, Muda, lead/cycle/Takt time, production scheduling, invoicing and purchasing, quoting and contract review, and negotiations is required. The ability to follow all established company-related protocols, guidelines, and policies is required.

- The ability to analyze and evaluate data, make determinations, and present findings in oral or written report form is required. The ability to prepare reports, forms, and regulatory and compliance documentation is required.

- The ability to utilize excellent negotiation skills is required.

- The ability to effectively communicate orally and in writing with the President, co-workers, vendors, and customers is required.

- The ability to develop positive working relationships and interact effectively with customer service team members, other associates, and customers is required.

- The ability to communicate in a manner that is respectful of professional ethics and diversity is required.

- Strong organizational, communication, and problem-solving skills are required. The ability to work alone or with others in a team environment with minimum supervision is required.

- The ability to multi-task, manage time efficiently, meet deadlines, and work in a fast-paced, constantly-changing, manufacturing environment is required.

- The ability to prioritize tasks is required.

- The ability to remain calm, perform duties, and make sound and rational decisions to include: exercising independent judgment within established protocols and guidelines. The ability to maintain confidentiality is required. The ability to attend meetings is required. The ability to be sensitive to professional ethics, gender, cultural diversities and disabilities is required.

- A working knowledge of standard office practices and the ability to apply such knowledge to a variety of interrelated processes, tasks, and operations is required.

- The ability to operate a computer, printer, copy machine, scanner, fax machine, hand-held devices, shredder, and other office equipment is required.

- The ability to speak, read and write in English is required. Spanish is recommended

Pay: $20.00 - $25.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Education:

- High school or equivalent (Preferred)

Experience:

- Customer Service : 2 years (Required)

Work Location: In person