Support Specialist - Future Opportunities

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

- Medical, Dental, and Vision Insurance with company premium assistance

- Life, AD&D, and long-term disability coverage paid for by the company

- RRSP company match

- Paid vacation, sick and personal time

- Paid company holidays

- Paid Volunteer Time; giving back to our communities is important to us

- Employee Referral Bonus Program

- Employee Recognition Program – convert your recognition points into gift cards

- Employee Assistance Program – offers benefits to help you manage daily responsibilities

- Access to training opportunities to advance further in your career

Job Description

We’re building a pipeline of skilled customer service reps interested in future Support Specialist roles with CLEAResult. In this role, you will be handling customer inquiries via phone and email, documenting conversations, helping people navigate different energy efficiency programs, and recommending products or services to customers.

- Respond to inbound calls from program participants, contractors, and other stakeholders, providing accurate and helpful information.

- Working with marginalized populations.

- Data entry, verification, and report generation.

- Meet key performance indicators (KPIs), including hold times and after-call work completion.

- Other duties as required.

Exciting Candidates Will Have

- Experience and interest in a customer-facing role.

- Strong oral and written communication skills.

- Proficiency in Microsoft Word and Excel, and the ability to learn how to use unfamiliar software relatively quickly.

- A strong desire to be a part of the solution to climate change.

- The ability to work well with all levels of management, colleagues, and external contacts.

- Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.

Compensation Range

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.