Student Housing Billing Manager

# BILLING MANAGER

Department: Student Housing

Wage: $18.85/hr Plus a productivity based bonus system

Location: Hybrid (In office Tuesday, Wednesday, Thursday) Logan UT

Shift: Monday - Friday, 7:00 AM - 4:00 PM Mountain Time, Full-Time

Overview

Property management companies typically receive and pay a single bill per utility for an entire property. They contract with Conservice to split the bill between residents or units. As a Billing Manager at Conservice, you will work with a team to create timely and accurate billing statements that will be sent to residents. Billing Managers are responsible for the properties in their portfolio, taking ownership of those properties and ensuring that the contracted services are delivered each billing cycle, with an emphasis on maintaining client communication. As one becomes more proficient, additional properties can be added, therefore increasing responsibility and pay.

Responsibilities

As a Billing Manager you will:

- Provide amazing customer service that Conservice is known for to a portfolio of clients

- Be the main point of contact for client questions regarding their resident's utility bills

- Assist in ensuring community's resident bills are mailed in a timely manner

- Notify clients of any anomalies with their accounts or resident billing

- Oversee billing processes to ensure efficiencies and maintain current resident information

- Manage professional relationships with Student Housing properties, account managers, and clients

- Some overtime may be required to ensure client satisfaction

Requirements:

Preferred Skills & Qualifications

- Proficiency in Excel and Google products

- Intermediate computer skills, including navigation, use of applications, websites, and video conferencing

- Willingness and ability to learn Conservice proprietary software

- Strong written and verbal communication skills

- Excellent customer service skills

- Attention to detail with the purpose of achieving high accuracy

- Excellent organization, time management, and stress management skills

- Ability to create and maintain relationships with clients

- Ability to work independently and with a team

- Ability to research to solve problems

- A positive attitude and a desire to learn and grow

Education & Experience

- 2+ years of office work experience

- High school diploma or equivalent