SUPERVISOR -BILLING

GRADE LEVEL: 54

DEPARTMENT : Customer Care Support

STARTING SALARY: $89,500 – $124, 942 Salary is commensurate with experience.

JOB FAMILY SUMMARY PURPOSE: Under the general direction of the Customer Service Operations Manager, is responsible for managing the accurate and timely billing of customer accounts through planning, directing, and coordinating Billing team activities, ensuring proper application of rate schedules and customer programs, and monitoring the bill print process. Administers Customer Care policies and procedures through Customer Care systems to support customer service goals and objectives.

EDUCATION:

- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field

EXPERIENCE:

- 5 years of experience preferred with utility billing and rate structures, with at least 2 years in a supervisory role

MINIMUM KNOWLEDGE, SKILLS & ABILITIES:

- Strong knowledge of billing systems, procedures, and utility regulations.

- Proven leadership, team management, and collaboration skills.

- Proficiency with financial software, reporting tools, customer information systems, and Microsoft Office.

- Strong analytical, problem‑solving, and organizational abilities.

- Excellent verbal, written, and interpersonal communication skills.

- Ability to work under pressure, manage multiple tasks, and meet deadlines.

- Knowledge of administrative practices, accounting principles, and management concepts.

- Ability to motivate staff and maintain positive working relationships across diverse groups.

- Skilled in preparing clear correspondence and presentations with proper grammar and logic.

- Working knowledge of rate tariffs, data analysis, and cost‑benefit evaluation.

- Ability to maintain confidentiality and handle sensitive information appropriately.

Bilingual (English/Spanish) preferred.

ESSENTIAL JOB FUNCTIONS:

- Supervise daily operations of the billing team.

- Develop and implement strategies to improve billing accuracy and timeliness.

- Oversee the bill print process, ensuring accuracy and efficiency.

- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.

- Ensure compliance with all relevant regulations and company policies.

- Handle escalated customer inquiries and disputes in a professional manner.

- Train, mentor, and evaluate team members to enhance their performance.

- Collaborate with other departments to streamline processes and improve overall efficiency.

- Prepare and present regular reports to senior management.

- Manage staffing levels, scheduling, and workload distribution to meet service and billing deadlines.

- Oversee billing system functionality and coordinate system issues or enhancements.

- Conduct regular quality audits to ensure billing accuracy and identify recurring issues.

- Maintain and update billing procedures and ensure staff adherence.

- Communicate and implement rate changes, policy updates, and process improvements.

About Us

El Paso Electric (EPE) is a regional energy provider that is engaged in generation, transmission, and distribution service to power approximately 460,000 customers in a 10,000-square mile area of the Rio Grande Valley in west Texas and southern New Mexico. We invite you to visit epelectric.com to learn more about EPE and our strategic initiatives. Join our EPE Team, and TOGETHER, we will transform the energy landscape.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).