Senior Billing Specialist

Applications are being accepted through: 5/4/26

- If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted.

Senior Billing Specialist

Colorado Springs Utilities is seeking a talented professional to join our team as a Senior Billing Specialist. As a key member of the Billing team, you will be responsible for resolving complex billing problems and gathering and evaluating in-depth customer billing consumption history. In addition, you will be a leader on your team, responsible for developing people and culture, identifying trends for customer accounts, resolving and generating complex billing issues, and analyzing account and financial data for accuracy.

In this position, you will have a direct influence on personnel and the day-to-day operations of the Billing Unit. If you demonstrate high levels of leadership acumen, accuracy, attention to detail, and inductive reasoning abilities, we want you on this team. You will be joining a forward-thinking team that encourages professional growth and thrives on challenges in an ever-changing environment.

As a Senior Billing Specialist, you will make an impact by:

- Leading others with a focus on people, culture, and continuous improvement

- Resolving complex billing adjustments and corrections by researching, analyzing, evaluating, and identifying consumption inconsistencies

- Verifying readings (automated & manual) and consumption patterns for complex customer billing issues

- Participating as SME and/or managing billing-related projects, including business processes, writing test scenarios, conducting testing, and determining results

- Managing assigned billing programs, including maintaining up-to-date process documents, ensuring processes are completed, evaluating the effectiveness of the program, and identifying program and process efficiencies

- Providing back-up support for resolving customer escalations and providing customer account summaries to leadership

- Serving as an account manager for large revenue accounts

Who You Are...The ideal candidate will offer experience in a Billing Unit in a utility environment, as well as demonstrate excellent problem-solving, leadership, and customer service abilities. This position will light up your critical thinking skills, requiring you to navigate various IT applications to analyze and troubleshoot complex billing issues. If you possess an exemplary analytical skill set and a solid understanding of billing and customer accounts, this may be a great position for you.

We are most interested in learning about your skills and abilities in the following areas, so please be sure to highlight them on your application/resume:

- Ability to collaborate and inspire/lead others to solve problems and make sound decisions

- Passionate about providing leadership, coaching, and direction to a team of Billing Specialists

- Experience with Business Intelligence and Data Analysis tools, including Oracle, Dataraker, and OUA, is preferred

- Communicate professionally, clearly, and concisely both verbally and in writing

- Proficient abilities in Microsoft Excel are required

- Must be highly motivated, responsible, and graceful under pressure

- Attention to detail and accuracy are essential

- Demonstrated experience in C2M is preferred

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

- Exerts up to 10 lbs. of force occasionally and/or a small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

- Positions in this class typically require talking, hearing, seeing, and repetitive motions within an office working environment.

Who We Are...

Colorado Springs Utilities, a four-service utility provider with a 100-year reputation of integrity, gives you an experience unmatched by other utility companies. We continuously strive to stay ahead of the business curve with our established priority to update and incorporate state-of-the-art technology and provide a work culture dedicated to innovation, collaboration, and synergy. In fact, we were recently awarded the Diamond Designation from the American Public Power Association (APPA), recognizing our utility for having some of the highest ratings in reliability, safety, workforce development, and system improvements among the more than 2,000 public utilities in the nation. Nestled at the base of the Rocky Mountains, Colorado Springs is the perfect blend of mountain and city living. With over 300 days of sunshine a year, you will enjoy nature at its finest while residing in the sixth most desirable place to live in the United States (according to U.S. News & World Report, 2021).

Our Commitment to Our Employees…

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

- Vacation – Start with 13 days annually, increasing to 24 days with tenure

- Personal Leave –3 days per year

- Paid Holidays –12 paid holidays per year

- Sick Leave – 12 days per year for personal or family health needs

- Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

- Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility

- Zero Health: Access to hundreds of medical services at no cost

- Dental & Vision: Two dental plans and one vision plan

- Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy

- Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities

- Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses

- Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

- Pension Plan: Colorado PERA provides retirement benefits and peace of mind

- Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans

- Disability Coverage: Short-Term and Long-Term Disability insurance available

- Life Insurance: Employer-paid coverage with optional supplemental plans

- Long-Term Care Insurance: Available for purchase to support extended care needs

Additional Support

- Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance

- Tuition Reimbursement: Up to $5,250 annually to support continued education

- Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness

ATTENTION:

- All positions will be posted for a minimum of 5 calendar days.

- Starting pay will be based on the successful candidate's experience, education, and training; however, those with limited direct experience could start below the posted pay range.

- If a single pay rate is posted, the job starts at that rate regardless of previous experience, education, and training.

- Colorado Springs Utilities does not sponsor work visas of any kind, including H-1B, TN, or F-1 student visas (with or without OPT or STEM work authorization), or any other employment-based visas. All eligible applicants must be authorized to work in the United States, and work authorization must not be based on employer sponsorship of a work visa.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Colorado Springs Utilities is committed to the principles of Affirmative Action and Equal Opportunity in accord with Vietnam Era Veterans Readjustment Assistance Act, 38 U.S.C. § 4212, as amended (VEVRAA), and § 503 of the Rehabilitation Act of 1973, as amended (§ 503). In addition, no person shall be unlawfully discriminated against because of race, color, creed, national origin or ancestry, sex (including pregnancy, gender identity, gender expression, and sexual orientation), age, religion, veteran status, disability, genetic information, marital status, or any other basis protected under state or federal law. Human Resources shall assure Colorado Springs Utilities’ benefits, classification, compensation, employee development, employee relations, and employment programs, conform to current legal and regulatory requirements and the provisions of Colorado Springs Utilities’ Affirmative Action Plan in accordance with VEVRAA and § 503.

Accessibility Accommodations. If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as a result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/. If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Have a question? If you have a question about a position or need assistance from a recruiter, email us at csurecruiting@csu.org or call 719-668-7500.

Job Type: Business Operations