Billing Representative

Job Title: Billing Representative

Department: Business Services

Reports To: Billing Supervisor

FLSA Status: Non-Exempt

JOB SUMMARY

The Billing Representative reviews, edits, corrects and records contract data and other billing data into the computer system for accurate and timely customer billing.

ESSENTIAL JOB FUNCTIONS:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

- Handles account and billing issues; receives payments, makes corrections on accounts, receives and responds to inquiries, concerns, and complaints from customers.

- Scans documents into scanners, indexes electronic images of documents related to customer accounts, and views image qualify. Maintains archives of customer account files by making corrections, edits, additions, and deletions as needed.

- Performs routine office work, including but not limited to compiling data for reports, entering computer data, copying/attaching documents, maintaining departmental office supply inventory, and maintaining mailing supply inventory.

- Performs accounts analysis and audits according to usage; updates customer accounts; researches accounts; changes personal information, billing codes, meter changes, and makes corrections.

- Performs accounts receivable duties, including but not limited to receiving, posting and balancing debits and credits; auditing, correcting and balancing totals; auditing and correcting computer print-outs; journals; making electronic transfers daily to banking institutions; updating cash batch; excel reports for various departments and Water Web of daily and monthly totals, etc.

- Receives, reviews, prepares and/or submits various records and reports including change reports, edit listings, checks, balance reports, new connection lists, charts, excel reports, spreadsheets, remittance applications, summaries, other lists and forms, correspondence, and service orders related to problem meters and/or questionable reading and dates. Ensures the completion of orders and runs various pick-up routines.

- Operates an optical scanner for the purpose of scanning payments and remittances.

- Prepares billing batches and postage reports for discounted mailing through an address correction process, prints, prepares, and mails monthly billing states.

- Assists other Greenville Water department personnel in the resolution of problem accounts.

- Interacts and communicates with various groups and individuals such as the immediate supervisor, other department supervisors and employees, co-workers, customers, and the general public.

- Performs other related duties as required.

MINIMUM QUALIFICATIONS:

A High School Diploma or GED, supplemented by two (2) years of experience in data entry and accounting, is required; or possession of any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Greenville Water is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Greenville Water will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.