Office Administrative Assistant

Title: Office Administrative Assistant Reports To: Office Manager Location: Thunder Bay – 26 Haniak Road

Job Description Summary

GFL Environmental Services in Thunder Bay is seeking a dedicated Office Administrative Assistant to thrive in our fast-paced and ever-changing environment. In this role, you will ensure the seamless flow of inter-office documentation and serve as a primary point of contact for team members and customers. You will be responsible for managing sales inquiries, resolving service

issues, and routing complex requests to the appropriate departments, all while maintaining professional relationships with vendors and clients.

Key Responsibilities:

- Manage high-volume phone inquiries, providing direct assistance to customers and vendors or

escalating complex queries to management as needed.

- Maintain accurate records within the Operation Management System (OMS), including

onboarding new customers and facilitating credit checks.

- Coordinate customer account setups and schedule updates.

- Audit accounts for discrepancies and performs necessary adjustments to ensure data integrity.

- Act as a primary liaison between the company and customers to resolve routine issues and

improve service quality.

- Oversee documentation and assist customers with required paperwork, including the collection

and processing of feedback forms.

- Investigate and assist with resolving billing discrepancies to ensure financial accuracy while

providing dedicated administrative support to site management.

- Monitor inventory and execute the ordering of office and maintenance supplies.

- Track compliance by assisting management with the monitoring of annual driver training

requirements.

- Coordinate meeting logistics, including invitations, catering, and venue setup/takedown.

- Manage document control workflows, including photocopying, collating, mailing, and

digital/physical filing,

- Work with Accounts Receivable department processing high volumes of credit card payments

- Execute time-sensitive administrative tasks under pressure while maintaining high service

standards.

Knowledge, Skills & Key Competencies:

- Experience: 2–4 years of combined customer service experience in a call center or

professional office setting.

- Education: A University degree or College diploma in Environmental Science Technology or a

related discipline is considered a strong asset.

- Technical Savvy: Exceptional computer competence with a working knowledge of Google

Workspace (and a willingness to train on industry-specific systems).

- Communication: Excellent oral and written English skills, paired with strong interpersonal

abilities to foster positive relationships with vendors and clients.

- Mindset: A desire to learn the nuances of our business and the adaptability to handle evolving

priorities with ease.

GFL Environmental is an equal opportunity employer and encourages applications from all qualified

individuals. We thank you for your interest. Only those selected for an interview will be contacted.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com