LEAD PRODUCT OWNER – ServiceNow

Purpose

Provides strategic leadership to Product Owners and cross-functional teams, ensuring clarity in vision, roadmap, and requirements. Leads solution planning, product portfolio management, backlog optimization, and ensures alignment to organizational goals. Serves as a senior advisor for ServiceNow initiatives.

Essential Functions

- 20% – Lead development of product portfolio and solutions in partnership with POs, stakeholders, and scrum teams.

- 15% – Align and plan releases, manage product evolution, review milestones.

- 15% – Validate solutions through research, market insights, pricing structures.

- 10% – Maintain internal/external communication and product roadmaps.

- 10% – Own and manage team backlogs and roadmapping tools.

- 10% – Partner with testing managers to verify functionality; lead change control.

- 5% – Participate in refinement, sprint planning, sprint reviews.

- 5% – Run workshops, validate hypotheses, define solution pathways.

- 5% – Support customer satisfaction improvement initiatives.

- 5% – Deliver product training and identify team learning needs.

Qualifications

- Bachelor’s degree (or +4 yrs experience in lieu). - 8+ years business/solutions analysis OR - 6+ years Product Owner experience with strong Agile/SAFe knowledge.

- Experience leading large-scale ServiceNow transformations (CSM, ITSM, CRM).

- Healthcare experience preferred.

Skills

- Expert-level Agile knowledge

- Strong product KPI, metric-driven decision-making

- Excellent communication & prioritization

- Leadership across teams and complex programs

Certifications

- Scrum Product Owner (Required upon hire)

- ServiceNow certifications (Highly preferred)