Lead Customer Application Engineer

CLIENT HIGHLIGHT

The client you’ll be supporting is a Fortune 500 global leader in energy technology, focused on helping the world produce cleaner, more reliable power. Their teams design and improve the systems that keep homes, businesses, and communities running, from gas and wind turbines to the electrical grids that connect them. This is a chance to be part of a company that’s driving innovation, supporting sustainability, and shaping the future of energy.

LOCATION

Greenville, South Carolina 29615

COMPENSATION

$52.50-59/hr

SCHEDULE

Hybrid, Monday-Friday, 8 AM-5 PM, 40 hours/week

3 days in office, 2 days remote

CONTRACT TERM

1 year contract high likelihood of extension or conversion to full time employee.

POSITION OVERVIEW – Lead Customer Application Engineer

RESPONSIBILITIES

- Provides technical expertise and develops technical solutions (configuration, performance estimation, economics, etc.) as part of the ITO (Inquiry to Order) process while interfacing with the commercial and sales teams. This includes a technical analysis of client need: definition and optimization of the products; scope; schedule; industrial scheme; cost, considering contract and internal policies and procedures.

- Responsible for interpreting customer needs and defining the parts scope of supply and input for cost and cycle for assigned technical proposals

- Participate and lead continuous improvement activities such maintenance or development of assigned TAG (technical application guideline) codes.

- Responsible for successful execution of the engineering and related downstream activities for the overall CM&U order/project.

- Provide appropriate solutions to developing technical issues arising during CM&U project.

- Utilize standardized tools and process to set up project structure within different client systems.

- Create and coordinate the overall engineering and drafting deliverable schedule using Enovia PLM software. Manage changes over the lifecycle of the project to ensure timely delivery to support parts delivery, outage activities, or other downstream work.

- Ensure timely demand placement of parts designed and defined by engineering teams.

- Author Field Modification Instruction (FMI) documentation

- Integrate with Project Management, Engineering, Manufacturing and Sourcing, Vendors, Service Shops and other teams as necessary to ensure a successful project.

- Keep attention to the overall project schedule and budgeted hours. Address and correct deviations as they arise.

- Support other team members both domestically and globally.

- Provide timely and accurate responses to technical inquiries using technical files (such as Design Data, Previous Reports, etc.), personal experience/knowledge and information from other technical experts as necessary.

- Complete project closeout activities including gathering feedback and data to support continuous improvement.

REQUIREMENTS

- You are someone who brings passion as solution driven individual contributor

- Able to understand, adapt and anticipate the relationships of major equipment inside a power plant.

- Knowledge of the Legacy Alstom Gas Turbine technology

- Knowledge in the Gas Turbine Requisition process.

- Demonstrated strong communication and facilitation skills, as well as a high degree of enthusiasm to drive results

- Ability to work in a dynamic environment with a wide variety of organizations and individuals in global locations.

- Effective interpersonal and influencing skills