Sales Support Lead

Job Description:

If you are a detail-oriented people person ready to be a part of a great team where what you do matters, this is the job for you!

Here at Northern PWR, we are a Canadian residential solar provider with over 10 years of expertise on an international level. In today's competitive solar market, we are committed to producing the highest quality with unmatched customer service. Our vision is simple: provide the very best experience for our customers while maintaining an incredible culture and experience for our employees.

We are looking to bring on a bright and driven individual who is ready to grow within a company and lead out for our sales support team. We are a company designed to provide the very best service and experience for our customers throughout the entire solar installation process. You will play a critical role in building a relationship between company and client to manage each step of their solar project.

Qualifications

- Excellent problem-solving skills

- Self-starter who can independently complete tasks on schedule

- Dependable, detail-oriented, and organized

- Excellent written and verbal communication skills

- Experience in Microsoft Office Suite

- General Solar Knowledge

- Ability to effectively communicate policies while maintaining positive relations with all team members across departments

- Willingness to proactively communicate across departments to solve problems

- Able to address customer escalations with little to no guidance

- Passionate about coaching team members and helping others be successful

- Interested in documenting processes to increase team efficiency and efficacy

Day in the Life

- Schedule - Full-time: Mon-Fri 9am-5pm or 8am-4pm.

- May need to be available 1-2 Saturdays a month (with an additional day off during that week)

- Manage an active pipeline of solar projects

- Contract Review

- Interact with customers and sales reps and problem solve via phone and email

- Data entry

- Active communication with cross departments

- Supervise and coach members of the team

- Post-Install Monitoring Setup

- Basic Troubleshooting

- SOP Creation and Improvement

Benefits

- Paid time off

- Health insurance

- Dental insurance

- Vision insurance

- Competitive pay

- Fun & uplifting work environment & culture

Job Type: Full-time

Pay: $16.00 - $19.00 per hour (DOE)

Schedule:

- Monday to Friday

- Weekends as needed

Ability to commute/relocate:

- American Fork, UT 84003: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Customer service: 1 year (Preferred)

- Solar experience: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Application Question(s):

- What customer service experience do you have that would be a good transferrable skill fit for this role?

- Which solar manufacturers do you have experience with? (Enphase, SolarEdge, AP Systems, Other...?)

- On a scale of 1-10, how would you rate your attention to detail?

- This is a full-time in-person position based out of American Fork. What city do you currently reside in and can you reliably commute to work daily?

- What is one way you have found to successfully de-escalate customer grievances?

- What residential solar experience do you have?

Work Location: In person