Customer Service Representative/Technical Support

Customer Service Representative

Job Location: 4511 Northwest 42nd Street, Lincoln, Nebraska, 68524

Job type: Full-time

Minimum Experience: 1 Year Customer Service/ Technical Support

Salary$17 - $20 per hour

Pure & Secure is a growing business in Airpark that manufactures stainless steel water distillers. We are looking for a positive, technical-minded person to communicate with our retail customers, wholesalers, and affiliates regarding our equipment.

Benefits:

After a 90-day probationary period, the employee is eligible for:

- Medical, Dental, and Vision Insurance

- 401K Program with discretionary Employer match

- Paid Holidays

- Vacation and sick time

After the beginning of the year, the employee is eligible for:

- Personal time

This position is Monday through Friday 8:00 Am to 5:00 Pm.

Wage range is based on Knowledge, Skills, and Abilities

This position requires handling incoming calls and emails on a timely basis. After training, we would need this person to provide troubleshooting to customers and distributors in the field for all current residential products. It would require diagnosing the issue and offering the right solution through raising questions. After determining the parts needed, orders would need to be input into our system.

The Customer Service Representative is responsible for reaching closure on issues with Wholesalers and Customers that result in a satisfied party to the degree possible. May be involved in future technical in-person or online training and/or videos.

Customer Service Representative Duties and Responsibilities:

- Answer incoming phone calls and emails

- Fulfill parts orders

- Handle Warranty Claims & Customer returns

- Trouble Shooting current residential product models

- Provide technical advice

- Handle Customer complaints and seek to find a solution

- Monitor common service issues and trends

- Give Shipping information to issue call tags

- Print Pick tickets and order entry

- Assign ship dates for orders based on product availability and input from Purchasing

- Prepare reports for Management upon request.

- Provide expedited follow-up to ensure timely delivery.

- Offer suggestions for improved customer service

- Possible training on older model distillers.

- Other duties as may be required.

Customer Service Representative Knowledge, Skills, and Abilities:

- A college degree or equivalent

- or 3 years experience in Technical and Customer Service

- Proficiency in Microsoft Office software

- Proficiency in Macola preferred but training available

- Ability to interface with people effectively.

- Multi-tasking abilities essential

- Must be a team player.

Performance Competencies and Criteria:

- Must be able to relate and accept corporate direction

- Ability to successfully multi-task.

- Must be able to file and share timely reports.

- Must handle all calls/inquiries on same-day basis.

- Must be accurate and error-free.

- Must be result-oriented.

- Must be solution-oriented.

- Must be able to meet deadlines.

- Ability to effectively interface with people.

- Must have telephone skills.

- Technical Experience Required.

- Other duties as may be required.

"We are an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin or disability."

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Flexible schedule

- Health insurance

- Paid time off

- Vision insurance

Application Question(s):

- Have you ever been convicted of a felony? If yes, please explain.

- Will you need any reasonable accommodations to perform the essential functions of this job?

Location:

- Lincoln, NE 68524 (Preferred)

Ability to Commute:

- Lincoln, NE 68524 (Preferred)

Work Location: In person