Customer Service / Sales Support Representative

About RDCA

Roof Drainage Components & Accessories (RDCA) is a manufacturing and distribution company specializing in high-quality commercial roof drainage products. We work closely with architects, contractors, and industry professionals who rely on us for accuracy, expertise, and dependable service. Our success is built on strong relationships, attention to detail, and doing things the right way.

Position Overview

We are seeking a detail-oriented, highly communicative Customer Service and Sales Support professional to join our office team. This role is the front line of our business and plays a critical part in supporting customers from the initial call through final order fulfillment.

You will field incoming calls and emails, work directly with customers to methodically assemble sales orders, and develop expert-level knowledge of our products. This position requires someone who enjoys learning technical products, thinking through design and material considerations, and catching potential issues before they become problems.

Key Responsibilities

- Field incoming phone calls and emails from customers in a professional, responsive manner• Manage customer orders from start to finish, including estimates, sales orders, and work orders• Learn and become an expert in RDCA products, materials, finishes, and applications• Work closely with customers and buyers to ensure correct product, metal, and design pairing• Identify and proactively address potential design, material, or specification issues• Present accurate pricing, product options, and delivery information• Enter and maintain customer and order data with a high level of accuracy• Coordinate with suppliers as needed to confirm lead times and delivery expectations• Recommend complementary or required items to improve order completeness and outcomes• Maintain up-to-date customer records and documentation• Communicate clearly and professionally with customers, vendors, and internal team members• Support management and overall operations as needed

Skills and Qualifications

- High school diploma required• Excellent verbal and written communication skills• Strong attention to detail with the ability to spot inconsistencies or potential issues• Comfortable working with customers, technical products, and order-driven workflows• Strong organizational skills and ability to manage multiple open orders at once• Proficient with computers and office software• Experience with QuickBooks, CRM systems, or order entry systems is a plus, but not required• Ability to work independently, prioritize tasks, and follow established processes

Work Environment and Growth

This is an in-office position in a stable, professional environment with a strong team culture. RDCA offers meaningful growth potential for the right person, including deeper product specialization and expanded responsibility over time.

Schedule and Benefits• Monday–Friday, 8:30 AM–5:30 PM• All major holidays off• Paid time off program that increases with tenure• Consistent schedule and supportive work environment• Opportunity to grow with a well-established and respected company.

Pay: $55,000.00 - $70,000.00 per year

Benefits:

- Dental insurance

- On-the-job training

- Paid time off

- Parental leave

- Vision insurance

Work Location: In person