Customer Service Representative / Order Entry

Location: Holland, MI, United States

Date Posted: Jan 29, 2026

Description

Do you have a passion of servicing Customers and thinking critically?

If so, you should be at Barcodes!

We are seeking a Customer Service/Order Entry Representative who will work on our Customer Service team. This Customer Service Representative will maximize customer satisfaction by resolving all issues in a timely and professional manner by phone and email.

What You'll Do

- Accurately enter and manage customer orders

- Communicate with customers to resolve issues in a timely, professional manner; ensure appropriate resolution to any outstanding order is completed

- Communicate with Account Executive regarding their customers’ accounts

- Process and track RMAs

- Process Customer Credit Requests

- Escalate issues as needed

What You'll Need

- High school diploma or equivalent required.

- 2 years’ experience in a related field

- Detail oriented

- Strong computer skills

- Strong communication skills

- Comfortability in a Fast-paced environment

- Ability to work independently

Who You Are

We take our guiding values seriously. You should be someone who will:

- take action. You respond quickly to customers and seek excellence in everything you do.

- build trust. You always act in a customer’s best interest and do what you say you will do.

- think BIG. You have an eye to the future and bring expertise and creativity into every interaction.

- make it easy. You find ways to solve problems and bring clarity to complex challenges.

- win together.You are inclusive and collaborate to delight the customer and deliver success together.

Who We Are

Barcodes, Inc. is a high-growth, global provider of technology solutions that unlock the power of a world in motion so modern business can thrive. Founded in 1994, Barcodes sells, integrates, and supports enterprise mobility and supply chain visibility solutions. The Company’s solution offerings, which include devices, software, services, and supplies, enable organizations to capture and manage data about their assets, people, and transactions. Barcodes’ solutions improve productivity, provide an elevated customer experience, and drive better customer results. At its core, Barcodes is uncompromising about customer service, delivering industry leading solutions through its solutions engineering and technical sales teams who collaborate with each customer to build long-term strategic and result-driven relationships. Odyssey Investment Partners has been invested in Barcodes since December of 2018.