Service Coordinator/Dispatcher

Job Overview

You will work from your home office and meet for monthly meeting in person with management.

We are seeking an energetic and detail-oriented Service Coordinator/Dispatcher to join our dynamic team. In this vital role, you will be the central hub for scheduling, coordinating, and dispatching service technicians to ensure timely and efficient delivery of services. Your proactive communication skills and technical knowledge will drive operational excellence, enhance customer satisfaction, and streamline our logistics processes. This position offers an exciting opportunity to be at the heart of our service operations, supporting a fast-paced environment where every day brings new challenges and opportunities to make a difference.

Responsibilities

- Coordinate and schedule service appointments, ensuring optimal routing using GPS, GIS (Geographic Information Systems), and transportation management systems.

- Dispatch technicians promptly based on priority, location, and skill set, maintaining clear communication via multi-line phone systems and phone etiquette standards.

- Monitor real-time fleet movements through GPS tracking and manage transportation planning to maximize efficiency and reduce delays.

- Utilize data entry skills to update systems such as Oracle Transportation Management, SyteLine, and AS400 with accurate dispatch details, service logs, and shipment information.

- Collaborate with logistics teams to manage freight, shipping & receiving, and 3PL (Third-Party Logistics) providers for seamless supply chain operations.

- Maintain detailed records of dispatch activities, service requests, and incident reports while ensuring compliance with company policies.

- Provide exceptional customer service through clear communication, active listening, and problem-solving during dispatch calls.

Skills

- Strong analysis skills to interpret GPS data, GIS mapping outputs, and transportation management system reports for effective decision-making.

- Proficiency in transportation planning, fleet management software, and logistics coordination tools such as Oracle Transportation Management or SyteLine.

- Excellent communication skills with the ability to handle multi-line phone systems professionally while demonstrating superior phone etiquette.

- Data entry expertise with high accuracy in systems like AS400 or similar enterprise resource planning platforms.

- Knowledge of freight management, shipping & receiving procedures, and 3PL operations to support supply chain efficiency.

- Familiarity with transportation management systems (TMS), GPS technology, GIS mapping tools, and transportation planning principles.

- Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment requiring multitasking across dispatching duties. Join us as a Service Coordinator/Dispatcher where your proactive approach and technical expertise will keep our operations running smoothly! We value energetic professionals who thrive on collaboration, problem-solving, and delivering outstanding service every day.

Job Type: Full-time

Pay: $46,000.00 - $54,000.00 per year

Work Location: Remote